Customer Service Representative

LOCATION

Savannah, GA

MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call‑center footprint and operations that extend across multiple countries. We deliver customer experience (CX), business process outsourcing (BPO), and anything‑as‑a‑service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

At MCI we are committed to fostering an environment where professionals build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry‑leading organization.

We’re looking for Customer Service Representatives to join our team and provide inbound support, help desk assistance, technical troubleshooting, and back‑office processing for both commercial and public sector clients.

In this role, you’ll handle inbound inquiries, resolve product and process‑related questions, troubleshoot basic technical issues, and professionally represent some of the world’s most recognizable brands.

This is an entry‑level position with paid training
, perfect for candidates who are dependable, eager to learn, and passionate about delivering exceptional customer experiences.

• Manage inbound and outbound customer contacts in a courteous, professional, and timely manner.
• Listen actively to customer concerns, identify needs, and provide accurate solutions.
• Research internal systems to locate information and collaborate with other teams as needed.
• Accurately document and process claims, inquiries, and updates in company systems.
• Follow scripts, policies, and procedures while maintaining professionalism and empathy.
• Troubleshoot customer issues and strive for first‑call resolution.
• Escalate unresolved or complex issues to the appropriate staff or managers.
• Protect customer confidentiality and handle sensitive data responsibly.
• Attend training sessions, stay updated on program changes, and maintain product knowledge.
• Meet attendance, reliability, and performance standards consistently.

Required

• 18+ years old with high school diploma or equivalent.
• Strong English communication skills (oral and written).
• Typing speed of 20+ WPM with accuracy.
• Experience with data entry, Windows PC applications, and Microsoft Office Suite.
• Reliable wired high‑speed internet (20 Mbps+ download).
• Highly reliable, punctual, and motivated with a strong work ethic.
• Excellent organization, problem‑solving, and conflict‑resolution skills.
• Customer‑first mindset: empathetic, patient, and responsive.
• Ability to multi‑task, self‑manage, and stay focused in a fast‑paced environment.
• Team‑oriented with strong interpersonal skills.

Preferred (Not Required)

• 1+ year of experience in customer service, tech support, inside sales, back‑office support, chat, or administrative roles.
• Prior state or federal work experience.
• Previous contact center experience.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint; job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening; job offers are contingent on drug screening results.

• Paid Time Off:
  Earn PTO and paid holidays.
• Incentives & Rewards:
  Daily, weekly, and monthly contests with bonuses and prizes.
• Health Benefits:
  
  Full‑time employees eligible for comprehensive medical, dental, and vision coverage after 60 days. All employees have access to MEC plans after 30 days.
• Retirement Savings:
  Retirement savings programs, where available.
• Disability Insurance:
  Short‑term disability coverage.
• Life Insurance:
  Access to life insurance options.
• Supplemental Insurance:
  Accident and critical illness insurance.
• Career Growth:
  Internal promotion opportunities.
• Paid Training:
  Ea…