Call Taker

Non-Emergency Call Taker

Join our team and contribute to the well-being of our community by becoming a Non-Emergency Call Taker. Your excellent communication and problem-solving skills will help ensure that every caller receives the support and information they need. As a Non-Emergency Call Taker, you will be hired at a starting annual salary of $42,261. Upon successful completion of all required training, you will receive a 10% salary increase.

• Answer incoming non-emergency calls promptly and professionally.
• Gather relevant information from callers to assess the nature of the request or inquiry.
• Provide accurate and detailed information regarding non-emergency services, policies, and procedures.
• Redirect calls to appropriate resources as necessary.
• Adhere to all privacy and confidentiality regulations when handling sensitive information.
• Receive training to provide life-saving instructions and assist in dispatching callers to the emergency communications center during escalated emergency situations.
• Notify appropriate personnel and agencies of emergency incidents.
• Respond to administrative lines and provide callers with information and directions.
• Report problems to appropriate County departments.
• Perform additional duties as assigned.

• High School Diploma or GED, and
• At least three (3) months of work experience in customer service, to include some experience dispatching or using a multi-line phone system; or
• Any equivalent combination of experience and training.
• Must be able to type a minimum of 30 words per minute. Testing will be performed during the interview process for selected candidates.

Preferred Qualifications:

• Previous experience in a call center or customer service role.
• Experience with computer-aided dispatch software.

Supplemental Information:

• Verification of education, certification, and licenses will be required prior to employment.
• Must be available to work rotating shifts, holidays, weekends, and special events.
• Must successfully complete the Call-Taker Training Curriculum.
• May be required to work mandatory overtime during shift shortage and during disaster situations.

During emergencies and disasters affecting Chatham County, you may be required to report to work as part of a disaster operations team. In accordance with the Department of Transportation, Commercial Driver's License (CDL) holders and those employed in safety-sensitive positions are subject to random drug testing. Candidates with direct and relevant experience may receive an offer of up to 10% above the minimum salary that is posted, reflecting their exceptional qualifications.

Chatham County provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, physical or mental disability, genetic information, marital status, or military/veteran status in accordance with applicable federal, state and local laws.