Customer Support Specialist; Home Services
Listed on 2026-07-29
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Office Administrator/ Coordinator
Customer Support Specialist (Home Services) $18–$24/hr + Full Benefits | Full-Time | Local Ownership
EAC Heating & Air is growing, and we're looking for a reliable, organized Customer Specialist to help keep our service team running smoothly.
This is a key role in our office responsible for handling customer calls, coordinating technician schedules, and making sure every job is set up for success. If you enjoy a fast-paced environment and being the go-to person who keeps things on track, this could be a great fit.
What You'll Do
- Answer incoming calls and assist customers with service needs
- Schedule and dispatch HVAC technicians efficiently
- Provide professional, friendly customer support and follow-up
- Document service details and customer interactions accurately
- Coordinate with field technicians and internal team members
- Assist with billing, job tracking, and data entry
- Help maintain a positive, team-focused office environment
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Pay: $18.00 – 24.00 hourly, depending on experience
What We're Looking For
- 2+ years of customer service or administrative experience
- Strong communication and people skills
- Highly organized with the ability to multitask
- Comfortable in a fast-paced, team environment
- Basic computer and office software proficiency
- High school diploma or equivalent
Bonus Points For
- Experience in HVAC, plumbing, or service-based industries
- Familiarity with Service Titan
- Previous dispatching or scheduling experience
- Sales or upselling experience
Why EAC Heating & Air?
- Established Company: 30+ years serving the local community
- Career Growth: Opportunities to learn and advance as we grow
- Strong Reputation: 5-star customer reviews and loyal client base
- Great Benefits: Health insurance, company-paid life insurance, 401(k) with match, PTO, and paid holidays
- Team Environment: Supportive, family-oriented culture
If you're dependable, customer-focused, and ready to be part of a growing team, we'd love to hear from you. Apply today to join EAC Heating & Air.
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