Call Center Agent

MCI Careers is hiring Call Center Agents for our Customer Service & Support team. In this fast-paced, performance-driven role, you'll handle inbound and outbound calls, resolve customer issues, and promote solutions for leading global brands. You'll use CRM tools, follow scripts and compliance standards, and work toward clear performance metrics in quality, efficiency, and sales or retention. MCI offers extensive training, coaching, and advancement opportunities in CX, sales, tech support, and digital solutions within a collaborative, merit-based environment.