Library Assistant

Position: Library Assistant -29 Hours
Department:
As Assigned Pay Grade: 106

FLSA Status:
Non-Exempt

Note:

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JOB SUMMARY Under general supervision of assigned supervisor, this 29 Hour a week position is responsible for delivering quality customer service that exceeds patron expectations. Library Assistants are responsible for performing all duties associated with the general functions of day-to-day tasks in support of public service functions. Assignments may occasionally involve specialized tasks at library locations, including but not limited to: circulation support, reference services, planning and instructing library programming or providing support for children’s services.

ESSENTIAL JOB FUNCTIONS Delivers quality customer service that exceeds patron expectations.

Provides general information and reader advisory, using a variety of print and online resources; elevates questions to appropriate staff as necessary;
Provides assistance with general information inquiries and requests.

Performs daily branch opening and closing procedures.

Provides circulation services; staffs information desks as assigned.

Assist with receiving and preparing all library materials as necessary for circulation at the branch level.

Shelves library materials;
Maintains shelf appearance by straightening, shifting, and ensuring items are in correct order.

Maintains library materials by mending, shelf reading, and weeding on condition.

Assists with marketing library collection, services, and programs through displays and exhibits.

Assists patrons with basic troubleshooting of common software products, operating systems, browsers, public fax machines, computers, printers, and photocopiers; elevates issues to senior staff as necessary.

Performs cash handling.

Provides assistance in the use of electronic resources.

Provides assistance in the use of basic computer programs (e.g., Microsoft Office, Google Suite, etc.).May prepare and present programming under guidance of supervisor.

May act as Person-In-Charge in the absence of senior staff, as assigned.

Performs other related duties as assigned.

QUALIFICATIONS

Education and Experience:

Requires a high school diploma or equivalent; and six (6) months of customer service experience; or equivalent combination of education and experience.

Additional Requirements:

Familiarity with today’s public libraries (services, materials, and programs).Familiarity of Integrated Library System (PINES preferred).Experience working in a library or educational environment is preferred.

Licenses or

Certifications:

Valid driver’s license and insurability required.

Special Requirements :

None.

Knowledge, Skills and Abilities:

Commitment to exceeding customer expectations.

Strong organizational skills.

Skill in effective communication.

Ability to follow detailed instructions.

Enthusiasm and Flexibility.

Collaboration and Teamwork.

Ability to learn basic library system practices and procedures; and arrangement of materials using Dewey Decimal System.

PHYSICAL DEMANDS Work is typically performed with the employee sitting at a desk, standing for extending periods, or bending/stooping. The employee must be able to lift and carry up to 50 pounds routinely, climb stairs, stand for extended periods of time, extended walking within and outside branch locations, reach, bend, and stoop. Full range of hand and finger motion is required for data entry purposes.

If applicable, the…