Field Service Engineer

The Field Service Engineer (FSE) has a primary responsibility of providing technical support for Topcon customers. This position is for a self-starter who thrives in an autonomous work atmosphere, and who possesses excellent communication and analytical skills. The Field Service Engineer’s strong analytical skills help internal teams evaluate communications and functionality within local and remote network infrastructures. Additional duties include hardware and software upgrades and limited departmental projects.

As a Field Service Engineer, you will perform independent and/or supervised on‑site installations, preventive maintenance, and repairs on Topcon’s extensive portfolio of Eyecare equipment, examination lanes, local and remote telehealth network platforms.

• Exercise sound judgment and good decision‑making within generally defined practices and policies in selecting methods/techniques for obtaining solutions.
• Work independently and coordinate with scheduling team to manage work calendar and travel schedule.
• Serve as company liaison with customer on administrative and technical matters.
• Achieve and maintain a high level of performance, allowing Topcon to meet and exceed its financial goals and performance metrics.
• Collaborate with other FSEs, Field Service Manager, Sales Representatives, and internal cross‑functional teams.
• Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment.
• Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes, but is not limited to, field service reports, expense reports and service checklists.
• Other duties may include travel and assisting in other Field Service territories, instructing/training customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, and seminars as required.
• Must have the ability to regularly lift 50+ lbs and be able to push and pull heavy material.
• Travel percentage: 90%
• Candidates must hold a valid passport and/or REAL  identification.
• Preferred location for this candidate is Athens, GA or East Atlanta.

• Minimum 1 year of relevant work experience.
• Previous experience as a field service professional or in a relevant capacity is preferred.
• CompTIA Network+ certification or networking background preferred.
• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree preferred.

• Demonstrated functional technical, problem‑solving, and analytical skills required.
• Demonstrated interpersonal and communication skills with customers required.
• Possess ability to follow mentorship instructions and guidance required.
• Time management skills to effectively meet customer commitments required.

Base pay range: $30.00 to $35.00 per hour (full‑time schedule). In addition to base pay, compensation for this position includes eligibility for a $600 monthly car allowance.

Topcon offers a comprehensive benefit package for this position including medical, dental, vision, life insurance, disability insurance, tax‑saving spending accounts, a 401(k) plan with employer match, tuition reimbursement, and other perks and benefits. Employees are eligible for paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements. Health and welfare benefit package is available to employees working at least 30 hours per week.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.