Equipment Field Service Technician

Technical Service Specialist – Agricultural Equipment

Location:

United States (Field-Based)

Employment Type:

Full-Time About the Role

We are seeking a skilled and service‑oriented Technical Service Specialist to support dealership technicians in diagnosing and repairing tractors and related equipment. This role plays a crucial part in ensuring high‑quality customer support through expert technical guidance delivered via phone, electronic communication, and onsite visits.

• Provide real‑time troubleshooting assistance to dealer service teams for tractor repair and diagnostics
• Support accurate identification of spare parts and components
• Deliver field insights and user‑experience feedback to Engineering teams to drive product improvements
• Conduct dealership visits to diagnose complex repair issues, train technicians, and resolve warranty concerns
• Collaborate cross‑functionally to improve service processes and overall product reliability

• 2+ years of hands‑on mechanic experience with agricultural equipment
• Strong background in diagnosing, repairing, and maintaining tractors and farm equipment
• Experience with diesel engines, hydraulic systems, electrical systems, and precision farming technology
• Advanced understanding of tractor systems including engines, transmissions, and auxiliary components
• Associate degree in Mechanical Engineering, Agricultural Engineering, or a related field
• Familiarity with MS Office
  , electronic documentation systems, and digital diagnostic tools
• Experience with tractor attachments, loaders, or implements
• Bachelor’s degree in a related discipline is a plus

• A natural problem‑solver with strong mechanical intuition
• Comfortable communicating complex technical information clearly and professionally
• Hands‑on, field‑ready, and willing to travel to dealerships
• Passionate about supporting customers and improving equipment reliability