Operations Supervisor- Punch Line Houston

Live Nation Entertainment is the world’s leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.

We are seeking a staff member to perform day‑of‑show duties, work with the Ops Manager and Security Supervisor, manage guest inquiries and concerns related to shows, VIP programs, and amenities, ensure service standards, resolve security and customer service situations, conduct pre‑shift meetings, communicate with MOD and management, complete incident reports, and support special events throughout the venue.

• Works directly with the Ops Manager and Security Supervisor to perform day of show duties
• Respond to all elevated staff/guest inquiries and concerns regarding all shows, artist meet and greet packages, amenities, Foundry access, VIP program and seat upgrades
• Work through and correct guest concerns and complaints regarding security and customer service‑related situations
• Follow up with Security and Guest Services teams to ensure that service standards are met
• Perform opening, running and closing duties according to Live Nation policy
• Inform guests of Music Hall amenities & make recommendations
• Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
• Suggestive selling of all venue products and services when applicable
• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
• Create pre‑shift sheet and relay information from management directly to staff
• Turn in all lost and found articles to Box Office
• Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies
• Lead all pre‑shift meetings prior to start of shift
• Communicate to M.O.D. any issues that guests or team members may have
• Work with the M.O.D. to resolve any and all guest issues—consulting or involving management if the situation escalates
• Responsible for completing incident reports and collecting witness statements
• Assist MOD with all ejection logs and incident reports
• Required to work Special Events that are scheduled throughout the venue

Required:

• Responsible Alcohol Awareness Training Certification or Equivalent
• Working knowledge of high‑volume nightclub operations, responsible alcohol service and guest relations
• Skills in guest relations/staff relations—assessing and anticipating special needs of guests
• Prioritization of duties and effective communication skills
• Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
• Read guests in order to anticipate their needs
• Turn potentially negative situations into positive ones
• Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
• Special requirements (Philadelphia Guard Card or equivalent certificate)
• High School Diploma required

Preferred:

• Experience in a live music environment
• College diploma in related field

• Working environment is fast‑paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 40 lbs using proper lifting techniques

Apply online at https://

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over),…