Operations Supervisor Enmarket Arena

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end‑to‑end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Operations Supervisor – hourly rate $22.00–$25.00. The Operations Supervisor oversees and coordinates event setup activities and operations for Enmarket Arena, Johnny Mercer Theatre, Port Wentworth Ice Cove, Vystar Pavilion, and any future properties. Responsibilities include staffing management, day‑to‑day building operations, coordination with third‑party staff and vendors, and support for event department rider specifications.

Health, Dental and Vision Insurance, 401(k) Savings Plan with matching, Paid Time Off (vacation days, sick days, and 11 holidays). This position will remain open until October 9, 2026.

The Enmarket Arena is a 9,500‑seat arena with luxury suites, club seating, and first‑rate food and beverage. It hosts national touring concerts, family shows, comedians, and sporting events, including the Savannah Ghost Pirates ECHL hockey team.

• Assume responsibility for all staffing and staff activities involved in the operations department at Enmarket Arena, Johnny Mercer Theatre, Port Wentworth Ice Cove, Vystar Pavilion, and any future properties.
• Provide and oversee staffing for ice sheet installation/removal, including paint, logos/decals, flooding, and leveling.
• Perform and oversee day‑to‑day building operations, maintenance, and special projects.
• Coordinate third‑party operations staff.
• Assist event department with rider specifications, ensuring all setups are completed and set to specifications in data sheets.
• Oversee and monitor changeover crews and provide team support as required.
• Maintain and oversee departmental equipment; notify Operations Manager as additional services are required.
• Provide excellent customer service to internal and external clients.
• Attend weekly staff meetings and provide staffing updates.
• Deliver timely and accurate information to operations staff for the proper setup and breakdown of the facility.
• Assist with preventative maintenance of retractable seating, permanent seating, and temporary seating.
• Facilitate event load‑ins and load‑outs that are typically early in the mornings and/or late into the evenings at Johnny Mercer Theatre and Enmarket Arena.
• Communicate in a timely fashion to the Operations Manager.
• Work with third‑party vendors and operations managers to upkeep star dressing rooms, locker rooms, and interior spaces in the facility.
• Schedule third‑party employees and ensure proper staffing for changeovers and event days.
• Check weekly timesheets for accuracy, taking into account event budgets.
• Ensure timesheets are submitted in a timely manner for all third‑party staff.
• Interact with other facility staff in a courteous, cooperative, and professional manner.

• Bachelor’s/Technical degree from an accredited college/university/school.
• 2–3+ years’ experience in facility events and operations supervision.
• Related experience and/or training in a public assembly/hockey facility preferred.
• Must be able to work a flexible schedule, including early mornings, evenings, weekends, holidays, and an extended number of consecutive days.
• Knowledge of operational characteristics of events, including crowd management and control techniques, fire and public safety regulations, and food service practices.
• Production experience involving concert setup, basketball, hockey, and special events is preferred.
• Self‑motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast‑paced, high‑pressure environment with strong attention to detail and organization.
• Ability to work independently and as part of a team.

At OVG, we understand that to…