Branch Manager

Overview

The Branch Manager is a member of the Branch Network and is assigned to a specific branch location. This position is responsible for managing, maintaining, and developing relationships with current and prospective customers. This position will acquire and maintain a portfolio of deposit accounts and loans. Another key role will be to cross sell related banking services to all clients.

• Opens and closes the branch; maintains and stays abreast of security policies and procedures.
• Maintains knowledge of branch policies and procedures with respect to approving checks and overrides.
• Handles customer problems and complaints; counsels customers with special financial needs and requests.
• Participates in activities for generating new business such as sales calls and special events.
• Oversees the processing of overnight bags; processes teller work when necessary.
• Supervises vault operations and procedures.
• Leads the branch team to achieve all production goals set by management while providing quality service.
• Develops and maintains relationships with current and prospective customers.
• Creates a business development plan under the direction of their supervisor.
• Coordinates with various departments (Trust, Investments, Branches, Operations, etc.) in the servicing of routine transactions and in solving the special customers.
• Develops and recommends appropriate interest rate, terms, and structure of loans consistent with Bank guidelines and risk/return evaluation.
• Analyze financial statements to make financing proposals.
• Provides evaluation of potential borrower loan requests and makes loan recommendations to Senior Lender and/or Loan Committee; communicates lending decisions to the customer.
• Monitors and analyzes relationships to determine profitability and makes recommendations regarding accounts to be further developed or eliminated.
• Works with borrowing customers to procure updated financial information on an ongoing basis.
• Responsible for expanding prospect base by consistently networking in the community.
• Serves as a representative in various civic and community functions to further enhance the bank's image and develop additional business.

• Behaves according to sound ethical and legal standards.
• Demonstrates consistency between what is said and what is done.
• Must be respectful at all times when working with others.
• Builds and maintains productive relationships throughout the Bank.
• Provides timely information to relevant employees (up, down, and across the organization).
• Listens to what others are saying.
• Maintains composure in frustrating situations.
• Adapts to and helps others adapt to change.
• Demonstrates flexibility in working with others.
• Demonstrates professionalism in appearance and actions.
• Maintains a clean and organized workspace.

• Demonstrates a consistently high level of professional judgment in making sound and accurate decisions.
• Gathers and analyzes information skillfully to make good decisions.
• High level of written and verbal communication skills.
• Identifies and resolves problems in a timely manner; communicates issues and outcomes to appropriate individuals.
• Develops strong professional relationships with customers and coworkers.
• Maintains independence and objectivity in carrying out job responsibilities.
• Adheres to confidentiality policy, code of ethics and follows all policies and procedures relative to Consumer Compliance laws and regulations and best practice recommendations.

• General business and banking knowledge.
• Knowledge of the Bank’s products and services.
• Knowledge of the Bank’s lending policies and procedures.
• Sales and Q Star Customer Service training and knowledge.