Communications Officer

Job Description

The Communications Division is responsible for answering both emergency and non-emergency calls for service. The Communications Officer also dispatches Police, Fire, and Emergency Medical Units. It is a highly stressful, demanding, fast-paced job involving life and death situations. Due to the nature of the job, the center is in operation 24 hours a day, 365 days a year.

Communications Officers provide a vital service to the community by contributing to the safety and welfare of their fellow residents. They are the first point of contact in most emergency situations and can drastically affect the outcome of a potentially otherwise dire event. Communications Officers are a lifeline to first responders and the community.

• $50,398.40 with possible incentives up to:
• $51,910.35 (includes 3% pay incentive for an associate's degree)
• $53,422.30 (includes 6% pay incentive for a bachelor's degree)

Plus, an additional hiring incentive for new hires up to 10% of the base salary.

• High School Diploma, or G.E.D.
• Must be a U.S. Citizen for P.O.S.T. Communications Officer Certification
• Two years’ experience in a fast-paced business customer service or telecommunications environment
• Must be able to work rotating shifts, nights, holidays and weekends
• A professional and calm demeanor, as this is a highly stressful, demanding, fast-paced job involving life and death situations
• A job simulation skills test will be administered to determine eligibility
• Successful completion of both phases of the hiring process

The grade for this position is B22(2). Salary will be dependent on education and experience.

Effective 4/11/2023, this position is eligible for the Employee Referral Program. For more information related to position-specific essential duties, knowledge and skills, and physical requirements, please

Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

For more information about this department, please

The Gwinnett County Police Department is a nationally accredited and rapidly growing police agency located in the northeastern quadrant of the Atlanta metropolitan area. The Department has an authorized strength of 930 sworn officers and 141 communication officers supported by 167 civilian employees with the responsibility of providing law enforcement services to approximately 900,000 residents within an area of 437 square miles.

The department is a full-service agency with numerous specialized units, to include Computer Forensics, K-9, Aviation, Technology Research, Accident Investigations, Training, S.W.A.T., Crime Prevention, Hazardous Devices, and many more.

For more information about the police hiring process and standards

Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more

Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful green space, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.

• health coverage
• a robust wellness program (Spouses can participate, too!)
• onsite employee wellness center
• longevity pay
• tuition reimbursement
• and more.

The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation.

More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.