Front End Supervisor - Savannah, GA

Summary

Optim Orthopedics is seeking an experienced and detail-oriented Front End Supervisor to oversee the daily operations of the revenue cycle team. This role supports staff through training, monitors daily workflows, and ensures timely and accurate completion of tasks. The ideal candidate has a strong background in insurance verification, medical billing, excellent leadership skills, and a commitment to operational excellence and patient-centered service.

Essential Duties and Responsibilities

Front-end Revenue Cycle Operations

Oversee patient access operations, insurance verification, authorizations for surgery/MRI/therapy, claim creation, payment posting, scheduling-check out, and point-of-service collections.

Ensure accurate and complete patient demographic and insurance data entry to reduce claim denials.

Collaborate with authorization and surgery coordination teams to ensure financial clearance is completed within 48 hours of order submission.

Support staff in resolving real-time patient issues related to scheduling, insurance, or financial responsibility.

Ensure patient and insurance refund workflows are following proper workflow and compliance

Provide in person or virtual coverage during staffing gaps, high volume periods, or training transitions.

Revenue Cycle Responsibilities

Identify denial trends and payer issues; recommend resolutions and communicate with billing staff and leadership.

Support front desk and billing staff in resolving patient billing inquiries and claim concerns.

Oversee accuracy of receipt processing, reconciliation, and closing of monthly and yearly financial periods.

Ensure compliance with policies, procedures, and regulatory guidelines across all patient access and revenue operations.

Participate in continuous improvement initiatives, including workflow enhancements and system upgrades.

Prepare and submit weekly productivity and performance reports.

Any other duties as assigned

Must have flexibility with hours as needed for clinic.

Follows proper security procedures at the close of each day to ensure facility safety

Other duties as assigned.

Supervisory Responsibilities

Provide daily oversight and coaching for both RCM and front desk teams to ensure productivity, professionalism, and adherence to standard workflows.

Serve as the liaison between RCM leadership and front desk staff, escalating issues as needed and ensuring resolution.

Monitor daily production and patient volume reports; escalate workflow delays or anomalies.

Coordinate training, onboarding, and support for new recruits and trainees.

Manage and adjust front desk and RCM staff schedules to ensure adequate coverage at all locations.

Act as the primary point of contact in the absence of department leadership.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Works well with patients, vendors, and physicians by keeping them informed and promoting a positive image of the company at all times. Exhibits good listening and comprehension;
Selects and uses appropriate communication methods. Makes eye contact with the patients as they check in and should not use cell phone at the front desk at any time when patients are present. Looks for ways to improve and promote quality patient care.

Teamwork - Accountable to team and departmental goals, works to meet established deliverables, balances team and individual responsibilities, gives and welcomes feedback, puts success of team above own interests. Communicates with team regarding overall patient care including using resources efficiently working toward a positive patient experience. Understand the responsibilities of their work and how the flow of the front office affects the overall flow of the entire clinic.

Organizational Support - Follows policies and procedures, completes administrative tasks correctly and on time; supports organization's goals and values. Adheres to all policies and procedures while maintaining patient confidentiality according to HIPAA guidelines.

Dependability - Adheres to the company's time and attendance policy. Is punctual, good attendance record, minimal to no missed punches,…