Chief Quality Officer

Position Summary The Chief Quality Officer (CQO), is an executive physician leader who develops, implements, directs, and evaluates system-wide quality, safety, performance improvement, patient experience, and infection control programs in support of the goals of the Health System. The incumbent is responsible for leading the development, implementation, evaluation, and refinement of the overarching quality, patient safety, and patient experience strategy. The CQO is responsible for operational oversight of the following functions: quality and patient safety, accreditation and regulatory readiness, process and performance improvement, healthcare quality data analytics and insights, patient experience, and other system-based functions as assigned.
Position Summary The Chief Quality Officer (CQO), is an executive physician leader who develops, implements, directs, and evaluates system-wide quality, safety, performance improvement, patient experience, and infection control programs in support of the goals of the Health System. The incumbent is responsible for leading the development, implementation, evaluation, and refinement of the overarching quality, patient safety, and patient experience strategy. The CQO is responsible for operational oversight of the following functions: quality and patient safety, accreditation and regulatory readiness, process and performance improvement, healthcare quality data analytics and insights, patient experience, and other system-based functions as assigned.

Reporting directly to the Chief Operating Officer, this role integrates three critical enterprise capabilities—
quality, patient safety, and performance improvement
—into a single, disciplined organizational structure. The CQO ensures that quality and safety are not only well-defined but translated into executable priorities with clear ownership, sequencing, performance measurement, and accountability across the System. This physician executive partners closely with clinical, operational, financial, and governance leaders to develop strategies and lead; facilitates and supports cross-functional teams to improve and redesign operational and administrative processes critical to safe, high-quality, efficient, and patient- and family-centered care.

The CQO will guide clinical and operational quality by partnering with medical staff leaders and physicians. Working directly with the hospital directors and managers of Quality, Patient Safety and Performance Improvement.
Education

• Board-certified physician, MD, or DO
  - Required

• At least 5 years of leadership experience with responsibility for oversight of core quality functions such as patient safety, clinical performance, quality and performance measurement and reporting systems, accreditation and regulatory readiness, and executive-level performance presentation and reporting
  - Required
• At least 5 years of executive leadership experience, preferably in a complex health system, in an executive quality (e.g., CQO or VP, quality and safety) position
  - Required
• Extensive knowledge of healthcare issues, trends, in complex healthcare delivery settings
  - Required
• Working knowledge of Lean Six Sigma improvement methodology
  - Required
• Strong operational and financial acumen with the ability to develop, lead, and partner based on a vision for excellence that includes continuous improvement in quality, safety, and cost-of-care reductions
  - Required

• Certified Professional in Healthcare Quality
  - Preferred

• Compassion
  - Awareness and concern for others; shows kindness, understanding, respect, empathy, is considerate of others and treats them with tolerance.
• Quality
  - Superior of kind, degree of excellence. Does the right thing at the right time and in the best way.
• Integrity
  - Steadfast adherence to an ethical or moral code. Does what is right and is honest.
• Courtesy
  - Willingness and generosity in providing a service. Demonstrates polite, caring, cooperative and respectful behavior.
• Accountability
  - Willingness to accept responsibility, open to feedback, accountable for the prudent use of our resources.
• Team Work
  - Cooperative effort to achieve common goals; carries their own part of the workload and understands how it affects others, offers to assist if needed.

• Patient/Customer Satisfaction
  - Demonstrates Smart Service and a commitment to a Culture of Always to provide excellent service and the best patient experience possible.
• Confidentiality
  - Maintains a secure and trusting…