PartTime Hotel Front Desk Agent

Overview

The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner while ensuring that guests’ needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.

We are hiring GREAT Hotel Front Desk Associates. Experience HIGHLY PREFERRED. Our shifts are 7 am to 3 pm, 3 pm to 11 pm, and 11 pm to 7 am. We have availability 7 days a week!

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
• Assist in pre-registration and blocking of reservations when necessary
• Provide exceptional customer service and maintain positive guest relations at all times
• Anticipate guests’ needs, respond promptly, and acknowledge all guests in a timely manner
• Maintain a complete knowledge of hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities
• Process all guest check-ins and verify registration information with the guest
• Handle overbooked or  walked  guests
• Accept and record wake-up call requests
• Communicate pertinent guest information to designated departments/personnel (e.g., special requests, amenity delivery)
• Resolve discrepancies on the room status report with housekeeping

• Previous experience working as a front desk agent or in a similar role is preferred, but not required
• A high school diploma or equivalent vocational training certificate
• Experience working at a hotel establishment is highly desired
• Flexible work schedule
• Proficiency with computers
• Basic math skills
• The ability to provide excellent customer service and maintain a professional demeanor at all times
• The ability to input and access information in the property management system and/or the points-of-sale system
• Great verbal and written communication skills
• The ability to create a fun and supportive working environment

Compensation: $15 - $16 hourly