Front Desk Supervisor - Embassy Suites Savannah Historic

Job Description

Front Desk Supervisor - Embassy Suites Savannah Historic (HOT0

CBU4)

Embassy Suites Savannah
605 Oglethorpe Avenue
Savannah 31401

A Front Office Supervisor with Embassy Suites Hotels is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Embassy Suites by Hilton has perfected the full‑service, upscale, all‑suite hotel. Built on a long‑standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with More Reasons to Stay offering open‑air atriums, complimentary cooked‑to‑order breakfast, spacious two‑room suites and complimentary Managers Receptions every evening. Embassy Suites bundled pricing ensures that guests receive enormous value at a single price.

Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best‑in‑class customer service provided at Embassy Suites.

Embassy Suites is one of Hilton Worldwide's ten market‑leading brands. For more information visit

If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award‑winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Hotels.

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Schedule, assign daily work, lead pre‑shift meetings, inform and train team members.
• Monitor, observe and assist in evaluating team member performance.
• Monitor lobby traffic and adjust staffing accordingly.

We look for demonstration of our core Values:

• H Hospitality – We’re passionate about delivering exceptional guest experiences.
• I Integrity – We do the right thing, all the time.
• L Leadership – We’re leaders in our industry and in our communities.
• T Teamwork – We’re team players in everything we do.
• O Ownership – We’re the owners of our actions and decisions.
• N Now – We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes in our Team Members:

• Living the Values
• Quality
• Productivity
• Customer Focus
• Teamwork

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners.

After 90 days you may enroll in Hilton Worldwide’s Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401(k) Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full‑time team members in the United States.

All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

Guest Services, Operations, and Front Office