Front Desk Agent - Embassy Suites Savannah Historic

Job Description

Front Desk Agent – Embassy Suites Savannah Historic (HOT0

CBXJ)

Embassy Suites Savannah 605 Oglethorpe Avenue, Savannah, 31401

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel. Specifically, you would perform the following tasks to the highest standards:

• Greet guests and complete the registration process, including but not limited to inputting and retrieving information, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room and/or have a bell person accompany them.
• Assist guests with check‑out, including but not limited to ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, and making change.
• Demonstrate a thorough knowledge of hotel information, including but not limited to room categories, room rates, packages, promotions, local area and other general product knowledge, and answer guest questions.
• Use upselling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests, resolving issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of the following values:

• Hospitality – We are passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We lead in our industry and communities.
• Teamwork – We are team players in everything we do.
• Ownership – We own our actions and decisions.
• Now – We operate with urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And our amazing Team Members are at the heart of it all!

Guest Services, Operations, and Front Office