Assistant Director of Front Office

About the role

Hotel Bardo Savannah is seeking an Assistant Director of Front Office to support the leadership and daily execution of our Front Office operation. This role serves as a key leader within the department, helping ensure a polished, seamless, and highly personalized guest experience from arrival through departure.

The ideal candidate brings proven Front Office Manager-level experience in a luxury or highly elevated upscale hotel environment. This individual is a hands-on operator, a strong coach, and a confident service leader who understands how to balance guest engagement, team performance, operational standards, and cross-departmental communication in a refined hospitality setting.

What you’ll do

• Support the Director of Front Office in leading daily Front Office operations, including Front Desk, Guest Services, Concierge, Bell/Door, and Night Audit functions.
• Serve as a visible leader throughout the lobby and guest arrival/departure experience, ensuring warm, polished, and anticipatory service.
• Help uphold Hotel Bardo’s luxury service standards, brand expectations, grooming standards, and operational procedures.
• Lead the Front Office operation in the absence of the Director of Front Office.
• Partner closely with Housekeeping, Reservations, Revenue, Food & Beverage, Engineering, and Security to ensure clear communication and a seamless guest experience.
• Monitor room inventory, arrivals, departures, special requests, VIPs, group activity, and operational flow to support a smooth daily operation.
• Resolve guest concerns with professionalism, urgency, and sound judgment, turning service opportunities into memorable experiences.
• Coach, train, and develop Front Office leaders and team members through regular feedback, service observations, and performance conversations.
• Support scheduling, staffing levels, labor efficiency, and daily deployment based on business needs.
• Reinforce a culture of accountability, recognition, teamwork, and continuous improvement.
• Review guest feedback, service scores, and online reviews, partnering with leadership on appropriate follow-up and action planning.
• Support recruiting, onboarding, training, and retention efforts for the Front Office team.
• Ensure compliance with safety, security, emergency, cash handling, key control, and hotel operating procedures.
• Maintain a strong presence during peak business periods, including evenings, weekends, holidays, and special events.

Qualifications

• Minimum of 3 years of Front Office Manager experience in a luxury or highly elevated upscale hotel environment required.
• Prior experience in full-service luxury, resort, lifestyle luxury, or comparable high-touch hotel environments strongly preferred.
• Strong knowledge of Front Office operations, guest arrival and departure flow, room inventory management, guest relations, and service recovery.
• Proven ability to lead, coach, and develop Front Office team members and supervisors.
• Demonstrated ability to operate with polish, professionalism, urgency, and discretion in a luxury guest environment.
• Excellent communication, leadership, organizational, and problem-solving skills.
• Strong attention to detail with the ability to manage competing priorities in a fast-paced operation.
• Proficiency with hotel property management systems and Microsoft Office.
• Must be in or willing to relocate to Savannah, Georgia.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours as business needs require.