ServiceNow HRSD Senior Analyst

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Company: Gulfstream Aerospace Corporation

Service Now HRSD Senior Analystin GAC Savannah

The ideal candidate will have proven senior‑level experience administering and optimizing Service Now HR Service Delivery (HRSD) to support the core HR functions across the enterprise. This role requires a deep understanding of Service Now’s HR data models, COEs, case management structure, and platform configuration capabilities.

Candidates must demonstrate the ability to manage and enhance HR workflows, maintain data integrity, ensure secure access controls for sensitive HR information, and partner effectively with HR technology, HR operations, and IT teams to deliver scalable, compliant, and high‑performing HR service delivery solutions.

• 3 of the 4 years of HR experience needs to be hands‑on experience administering and configuring Service Now, with at least 2 years in HR Service Delivery (HRSD).
• Advanced proficiency with Service Now platform configuration, including Business Rules, Client Scripts, UI Policies, Data Policies, Script Includes, Flow Designer, and Integration Hub.
• Experience developing HR dashboards, Performance Analytics indicators, and operational reporting for HR leadership.
• Strong verbal and written communication skills with the ability to explain technical concepts to HR and non‑technical stakeholders.

Bachelor's Degree in a related field required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 4 years progressively responsible HR or systems analyst experience.
Position Purpose
:

Under minimal supervision, researches, analyzes and maintains systems in support of human resource service delivery and projects. Provides super user administration and subject matter expert (SME) support on HR tools and systems.

Essential Functions:

• Leads the analysis, design and testing efforts to support HR functional enhancements, system upgrades, and software expansion projects .
• Participates in and performs analysis for advancements in business process improvements, standardization, workflows, and automation .
• Maintains and audits security profiles and overall data integrity of HR management systems. Manages permissions and access to critical HR data .
• Combines and integrates data from multiple HR systems for reporting or utilization in other HR initiatives .
• Assists in the delivery of advanced ad hoc and production report/data requests to customers .

Additional Functions:

• Leads and supports the transition of HR data entry and scheduled report/process activities to HR Tech Data Quality employees .
• Acts as resource to help end users resolve day-to-day software problems .
• Coordinates the design and development of training material required. to educate the HR departments on system access, navigation and utilization .

Perform other duties as assigned.

• Strong quantitative analysis skills.
• Expert understanding of relational database concepts and Human Resources concepts.
• Advanced PC skills (Microsoft Excel, Word, Visual Basic, Access, and Powerpoint).
• Experience with HR metrics, advanced reporting, or other analytic tools required.

This job requires one to be able to read, write, speak, and understand the English language.

Requisition Number: 230977

Category:
Information Systems

Percentage of Travel:
Up to 25%

Shift: First

Employment Type:

Full-time

Posting End Date: 03/13/2026

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft