HR Manager; Korean Bilingual DIR

Why work with us?

Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.

Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.

Our approach to staffing isn’t just a little bit different; it’s a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.

By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.

Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.

More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.

• 95% client satisfaction rate
  – measures client satisfaction vs. expectations.
• Our
  clients have worked with us for over 10 years
  , on average.
• BTI Solutions counts4 Global Telecommunication companies as clients.
• Client referrals
  are BTI Solutions’
  largest source of new clients.
• Google Review 4.4, Facebook Review 4.8

The HR Manager (SCM Operations) is responsible for providing dedicated, on-site human resources support to employees and drivers assigned to the SCM Operations team.

This role serves as the primary HR point of contact for employee relations
, ensuring compliance with company policies, labor laws, and operational standards, while supporting workforce stability and engagement within the SCM operation.

While recruitment and payroll coordination are included, the core focus of this role is employee relations
, including issue resolution, disciplinary processes, attendance and performance management, and day-to-day HR guidance for both drivers and non-driver staff.

Employee Relations (Primary Responsibility)

• Serve as the primary HR contact for SCM-assigned drivers and employees
• Manage employee relations matters, including:
  • Attendance and punctuality issues
  • Performance management and corrective actions
  • Workplace conduct, policy violations, and investigations
  • Conflict resolution between employees, supervisors, and operations management
• Ensure consistent and fair application of company policies and procedures
• Provide guidance to SCM managers on disciplinary actions, documentation, and escalation

• Support HR lifecycle processes for SCM personnel, including onboarding, transfers, leaves, and offboarding
• Act as liaison between HR, Operations, Safety, and Payroll teams
• Address driver-specific HR issues in coordination with Safety and Operations (non-safety determinations)

• Support recruiting activities for SCM Operations roles, including drivers and support staff
• Coordinate interviews, pre-employment requirements, and onboarding logistics
• Partner with recruiting vendors or staffing agencies as needed
• Monitor staffing levels and proactively flag workforce risks to HR and Operations leadership

Payroll & Timekeeping Support

• Support accurate timekeeping and payroll processing for SCM employees and drivers
• Review timesheets for compliance with company policies prior to payroll submission
• Address payroll-related employee inquiries and coordinate corrections with Payroll team

• Ensure compliance with federal, state, and local employment laws, including FLSA and applicable DOT-related employment…