IT Desktop Technician II

Overview

IT Desktop Technician II – Savannah, GA (100% onsite)

CBU: HMGMA

• Monitor and respond to internal system issues via phone, radio, and periodic checklists; escalate unresolved problems.
• Provide on-site support in both control rooms and plant floors, including overtime and holiday coverage for maintenance.
• Maintain and replace hardware such as computers, scanners, and printers as needed.
• Assist with installations and modifications involving internal systems, including cabling, rack setup, and equipment configuration.
• Collaborate with MES team members and leadership to ensure smooth operations and resolve technical challenges.

• High school graduate or equivalent
• 2+ years of IT experience
• Strong computer troubleshooting, hardware, and software support
• Experience with Windows, Microsoft Word, Excel, Microsoft Office, Web Browsers, and taking phone calls
• Experience with building computers, imaging computers or installing Windows
• Must be able to think analytically
• Ability to follow written and verbal instructions
• Ability to work well in a team environment
• Ability to interact positively with internal and external customers
• CompTIA A+ preferred
• Must be able to work shift rotation (mornings/afternoon/graveyard)

Pay Range – $20.85 - 29.81 per hour.
Note: Target Pay is $23.00/hr. from this range.