IT Infrastructure and Operations Manager

Strength of Nature seeking an experienced Infrastructure and Operations Manager. This positon is a strategic, technical, customer-facing position within the I.T. Department. They are responsible for onsite and remote support. The infrastructures they administer consist of various Desktops, Servers, Storage, and Networks. This position is responsible for effective provisioning, installation and configuration of hardware and software.

• Troubleshoot technical support issues to resolve root cause issues
• Support existing technology solutions
• Perform pro-active maintenance and improvements
• Improve customer service, perception, and satisfaction
• Communicate effectively and work in a team
• Assist in maintaining network hardware and equipment including servers and routers.
• Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly
• Monitor data-center health using existing management tools, and respond to hardware issues as they arise
• Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments
• Responsible for help desk with troubleshooting to identify root cause, and provide technical support when needed
• Perform routine and scheduled audits of all systems, including backups

• Proven success in an IT role
• Experience with or knowledge of operating systems
• Experience in project management, application design and integration, and cloud computing
• Bachelor’s degree (or equivalent) in information technology or computer science