On-Site Support Agent Specialist

Foto Master is a global technology company specializing in interactive photo and video experiences for events, retail, and experiential marketing. Since 2011, we have been designing and manufacturing innovative hardware, developing advanced software, and delivering AI-powered experiences used by thousands of customers worldwide.

Our products combine custom-built hardware, robust software, cloud services, and AI features, all supported by professional 24/7 support. We operate globally, with on-site production, logistics, and support operations in Savannah, Georgia, which play a critical role in serving our growing customer base.

We are looking for a hands-on On‑Site Support Agent Specialist to join our operations team in Savannah, Georgia. This role serves as a key bridge between Support, Production, and Logistics, ensuring fast, accurate, and solution‑oriented support for our expanding customer base.

You will support customers across software, hardware, and logistics, provide live technical assistance using remote tools, and work closely with on‑site teams to resolve issues efficiently.

• Provide technical support for customers across software, hardware, and logistics
• Deliver hands‑on remote support using tools such as Team Viewer
• Troubleshoot and resolve technical issues in a structured, solution‑oriented manner
• Act as the on‑site liaison between Support, Production, and Logistics teams
• Assist with internal testing, diagnostics, and validation of hardware and software
• Support logistics‑related inquiries, coordination, and issue resolution
• Document issues, solutions, and processes clearly for internal use
• Collaborate closely with Support Agents, Team Leaders, and the Support Manager
• Help improve internal workflows and support processes as the company scales

• Experience in technical support (software and/or hardware)
• Strong troubleshooting and problem‑solving skills
• Clear written and verbal communication skills
• Highly solution‑oriented with a proactive mindset
• Ability to work independently while collaborating within a team
• Basic understanding of logistics workflows is a plus

• Experience using AI tools such as ChatGPT, Claude, or Google Gemini for problem‑solving, documentation, or workflow optimization
• Experience working with both hardware and software products
• Familiarity with ticketing systems and support documentation

• On‑site role in a growing, technology‑driven company
• Direct impact on customer experience and operational efficiency
• Close collaboration with production, logistics, and support leadership
• Opportunity to grow with a scaling global customer base

• This position exists in Savannah specifically to strengthen the connection between production, logistics, and support. You will play a critical role in reducing resolution times, improving internal communication, and ensuring customers receive fast, high-quality support.