BT Salesforce Admin

Company:
Gulfstream Aerospace Corporation.

Position:
Salesforce Administrator at Gulfstream Aerospace Corporation.

• Ensuring optimal performance and best practices for Salesforce systems and applications
• Play an active role in the Salesforce design schema changes in support of significant business evolution to support projects and continuous improvement initiative
• Elicit and document requirements for new functionality requests from a cross‑functional team of Salesforce users
• Participate in the design, documentation, and implementation of specific initiatives to improve data hygiene and security in adherence to Gulfstream policy standards and auditing processes.
• Improve issue resolution by active assessment and triaging of issues as part of an operational support team.
• Evaluate and resolve issues for business users managing customer expectations and providing a superior level of customer service
• Participate in documenting best practices in release management, Salesforce data management, and ongoing improvements to the Gulfstream Salesforce environment.
• Participate in ongoing Salesforce schema updates and changes.
• Salesforce release management including Sandbox management, change set tracking, and conflict resolution
• Research add‑on application packages and support ROI analysis for recommendation of applicable programs
• Support the integration with 3rd party applications
• Managing Salesforce roles, profiles, sharing rules and groups
• Develop automation with Flow
• Preparation of reports for the operation team, and other departments
• Must be a highly motivated self‑starter, able to maintain poise under pressure
• Must be available for on‑call rotation after normal business hours and on weekends to monitor and triage issues submitted after hours.
• Perform peer reviews, debugging and troubleshooting for issue management and resolution.

Position

Purpose:

Designs, develops, tests and implements application software including client, server and middleware. This includes designing and building algorithms and data structures and application performance monitoring and tuning.

• Creates software design at the component level based on the application architecture and the detailed business requirements.
• Develops algorithms and data structures.
• Develops strategies for the monitoring, preventive maintenance and disaster recovery of applications.
• Serve as technical expert in at least one application within a portfolio.
• Assures that solution designs meet requirements for scalability, performance and quality in accordance with negotiated service level agreements.
• Participates in the assessment and resolution of software defects.
• Assists project management with the development of work breakdown structures, project plans and skills required to develop and implement applications.
• Participates in design reviews for implementation projects.
• Conducts technical evaluations.
• Participates in the review, business case development and implementation of software development tools, methodology and software development standards.
• Understands IS Security measures and current standards, practices and technology.
• Serves as liaison with suppliers for sustaining activities.
• Assists with evaluation and recommendations regarding purchased software packages, and supporting services.
• Using knowledge of technology and existing systems, mentors junior staff on building and maintaining application systems.
• Expert in one or more software development languages.
• IT Infrastructure Library (ITIL) exposure is desired.
• Solid understanding of system lifecycle methodologies, software development tools and standards.
• Experience working in teams.
• Proficiency with an Integrated Development Environment (IDE) desired.
• Proficiency with MS Office.
• Ability to solve problems quickly and completely. Ability to identify tasks which require automation.
• Strong inter‑personal and communication skills; must be capable of explaining complex procedures in writing or verbally. Must be able to write proposals and make presentations to internal customers and professional peers.
• Provides technical direction for application development teams.
• A Masters degree…