IT Support Analyst

Overview

Job Title:

IT Support Analyst

Location:

Statesboro, Georgia

Regular/Temporary:
Regular

Full/Part Time:
Full-Time

Job

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 high research university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations. Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority.

Supported by hands-on learning, the university provides academic excellence and creative innovation in a student-centered environment that empowers the next generation of leaders to succeed. The university has been recognized by external rankings for its programs and services.

Statesboro Campus - Statesboro, GA

IT Support Automation

The IT Support Analyst will provide Tier 1 and Tier 2 technical support to end users on issues related to hardware, software and peripherals. They will respond to, document and resolve service tickets in a timely manner according to SLA. The IT Support Analyst must have excellent problem solving skills to diagnose, evaluate and resolve complex problem situations. The role includes root cause analysis, documentation for typical problems and recommendations for procedures and controls to prevent problems.

This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.

• Administer solutions for modern management of endpoints and applications; support platform software upgrades, workstation patching/compliance, and application delivery
• Engage in continuous improvement of endpoint administration including automation, monitoring, patching, backup/recovery, etc. by applying industry standards and best practices
• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine source of problems and classify their level, priority, and nature
• Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other equipment
• Participate in hardware and software reviews and recommend purchases; maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades
• Act as a technical leader in a consultative role for customers to understand specific application requests and provide solutions/recommendations
• Serve as the primary contact for IT requests from a broad range of users, communicating effectively to convey complex technical information

Educational Requirements

• High School Diploma or equivalent

Preferred Educational Qualifications

• Bachelor's Degree

Preferred Experience

• One (1) year experience in related work, including customer service experience

Proposed Salary: $19.23 per hour

This is a non-exempt position paid on a biweekly basis.

• Resume
• Cover Letter
• Two Professional References

ABILITIES

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proficiency with computers including Microsoft Office, Google, and related applications
• Ability to learn and adapt to new technologies
• Capacity for quick response to customer needs
• Ability to analyze and troubleshoot common desktop/client/server problems and escalate advanced issues
• Ability to use independent judgment
• Ability to work independently as well as in a team
• Ability to manage multiple projects, meet deadlines and adapt to frequent change

KNOWLEDGE

• Adhere to University policies and procedures to support the mission of student success
• Knowledge of application servers and installed information systems
• Knowledge of hardware and software, integrated systems, and event driven programs

SKILLS

• Effective communication (verbal and written), organizational and human relations skills
• Problem-solving, time management, analytical and detail orientation skills

February 18, 2026

Application review may begin as early as January 12, 2025.

For more information or questions about a job posting, contact the Department of Human Resources by phone at  or by email at hrservice.

For technical support, please call the USG Service Desk at , or email support.

USG Core Values are Integrity, Excellence, Accountability, and Respect. Details are available in policy materials. Additionally, USG supports Freedom of Expression as stated in policy materials.

Offers of employment are contingent upon background investigation including a criminal background check, credential…