Product Support Specialist

Product Support Specialist page is loaded## Product Support Specialist locations:
Remote, Georgia, United States:
Remote, Ontario, Canada time type:
Full time posted on:
Posted 4 Days Agojob requisition :
JR107048
* Since 1984, Advantage 360 has been a global leader in delivering innovative billing, customer care, and point-of-sale (POS) software. With nearly 200 customers worldwide, our solutions are built on decades of experience and a commitment to technological excellence and customer satisfaction.
** We’re looking for a
** Product Support Specialist
** who is passionate about technology and eager to grow in a customer-facing role. This is a great opportunity for a recent graduate to gain hands-on experience in software support while working with a collaborative and experienced team.
**** Responsibilities:***
* * Provide support to customers using our software products*
* * Troubleshoot and analyze technical issues with guidance from senior team members*
* * Communicate clearly and professionally with customers and internal teams*
* * Ensure customer satisfaction by resolving issues efficiently*
* * Learn and grow within a dynamic, remote-first environment
***
* What we’re looking for:

***
* * A strong interest in technology and customer service*
* * Good problem-solving and analytical thinking skills*
* * Excellent written and verbal communication*
* * Ability to work independently and manage time effectively*
* * Willingness to collaborate across different time zones*
* * A degree in Computer Science, IT, or a related field is a plus*
* * Any internship or project experience in software or tech support is a bonus*
* * Work remotely with a flexible schedule*
* * Be part of a supportive team that values learning and growth*
* * Gain exposure to real-world software systems and customer interactions*
* * Make a meaningful impact by helping customers succeed
* Since our inception in 1984, Advantage 360 has consistently been at the forefront of the communication technology revolution. We began as a two-way radio company, but with the introduction of the pager, we saw an opportunity to innovate. Our early adoption and development of paging software set the stage for a legacy of adaptability and forward-thinking.

As the communication landscape evolved with the arrival of cellular telephony, so did we.

Our commitment to innovation led us to expand our offerings, developing carrier-grade solutions in billing, POS, CRM, and operational support. These solutions are meticulously designed to deliver clarity, efficiency, and superior user experience.

What truly sets Advantage 360 apart is our philosophy of customer-centric innovation. We don’t just develop software; we immerse ourselves in our customers' world. Our development, quality assurance, and support teams work closely with customers, gaining deep insights into their operations. This hands-on approach ensures that we not only listen but fully understand the challenges and needs of those we serve.

We believe in building tools that evolve with our customers. By frequently visiting customer sites and experiencing how our products perform in real-world scenarios, we continuously refine our offerings. This commitment to real-world application drives our innovation, ensuring that Advantage 360 remains a trusted partner, delivering solutions that are as dynamic and adaptable as the industry itself.
#J-18808-Ljbffr