IT Technology & Classroom Specialist

Job Summary

The incumbent in this position serves as the primary support for all PC-related instructional and technological issues that faculty/staff/students may encounter on campus. This includes, but is not limited to, audiovisual hardware and software problems located in classrooms, event spaces, and computer labs. Additionally, the incumbent provides prompt instructional and technological support through Service Desk requests and responds to emergency calls.

The incumbent also assists in maintaining the on-site functionality of the Coastal Georgia Center administrative client computing environment. The incumbent is responsible for carrying out decisions regarding the method in which audiovisual, PC problems, and/or repairs are carried out. This is an essential position when emergency situations occur on campus. The incumbent is required to respond to campus (weather and safety permitting) to assist with IT related functions during university emergencies and closures.

This position is grant funded and continued employment is contingent upon the availability of funding. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required eligibility verification form upon hire. This position does not offer sponsorship for employment visas.

• Assist with campus events relating to audiovisual needs.
• Assist with maintaining the functionality of classroom computer labs, including but not limited to hardware and software problems.
• Provide timely support through service desk requests and servicing emergency calls.
• Assist in providing technical assistance in the planning, scheduling, and operational functions of audiovisual equipment.
• Assist with the type of visual aids to be used and provide instruction on equipment use.
• Provide technical input on the procurement of equipment and supplies.
• Perform programming on computer-assisted audiovisual equipment.
• Maintain equipment and make repairs.
• Coordinate the secure and compliant disposal of obsolete and damaged equipment.
• Serve as backup for the Help-desk Coordinator during absences or peak support periods.
• Monitor and manage IT support ticket queues to ensure timely assignment to appropriate IT teams.
• Track progress of assigned tickets to ensure resolution is completed within established service level agreements (SLAs).
• Follow up with IT teams to confirm ticket completion and proper closure.
• Communicate with end users regarding ticket status updates and resolution confirmations.
• Collaborate with IT leadership to identify recurring issues and recommend process improvements.
• Complete monthly Time and Effort reports for Title III Activities.

• Associate degree in information technology, computer science or a closely related field with one to three (1-3) years of experience in hardware/software troubleshooting and repair;
  OR High School Diploma/GED and five to seven (5-7) years of experience in hardware/software troubleshooting and repair.

Bachelors degree in information technology, computer science or a closely related field preferred.

The proposed salary is $22.11 per hour.

• Knowledge of university policies and procedures.
• Knowledge of computers and job-related software programs (e.g Windows and Mac operating systems).
• Knowledge of computer hardware, software, and peripheral equipment installation.
• Knowledge of work tracking or ticketing system.
• General knowledge of information technology for classroom use.
• Skill in operating system use for Windows and Apple systems.
• Skill with Microsoft Office for Windows and Apple.
• Skill in decision making and problem solving.
• Skill in oral and written communication.
• Ability to lift, move, or carry 25 pounds or more.
• Ability to operate a service desk application for managing IT requests.

Review of applications will begin upon receipt. For best consideration, apply by February 27, 2026. Position will remain open until filled.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG). The Board of Regents prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status ("protected status"). No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any USG program or activity because of the individual's protected status;

nor shall any individual be given preferential treatment because of the individual's protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.

All employment processes and decisions, including but not limited to hiring, promotion, and tenure, shall be free of ideological tests,…