Field Services Engineer

HP/Lenovo Break-Fix Field Service Technician (Freelance/Associate) Key Responsibilities

• Perform on-site diagnostics, troubleshooting, and repair for HP/Lenovo laptops, desktops, and tablets.
• Handle motherboard replacement, branding, cracked screen replacement, battery replacement, audio repair, and webcam replacement.
• Support HP Retail Point of Sale (POS) systems including printers, barcode scanners, monitors, and cash drawers.
• Provide break-fix support for HP printers including Desk Jet, Office Jet, Laser Jet Pro, Envy, A4, and A3 series.
• Troubleshoot hardware and printer-related issues such as paper jams, toner issues, imaging defects, connectivity problems, and component failures.
• Perform hardware parts replacement and preventive maintenance activities.
• Complete assigned service tickets within SLA timelines and within 60 minutes of on-site arrival.
• Coordinate pickup and delivery of replacement parts through Fed Ex or logistics partners when required.
• Maintain accurate documentation of service activities, parts usage, and issue resolution through ticketing systems.
• Communicate effectively with dispatch coordinators, end users, and remote support teams.
• Follow HP and Lenovo service standards, compliance guidelines, and workplace safety procedures.

• Proven experience in HP/Lenovo break-fix and field support services.
• Strong troubleshooting skills across laptops, desktops, printers, and POS systems.
• Ability to travel to customer locations for onsite support.
• Experience with hardware diagnostics, repair, and component replacement.
• Good communication, documentation, and customer service skills.
• Flexible to handle urgent dispatches and varying work schedules.

• Free HP & Lenovo certifications to strengthen technical expertise.
• Regular dispatch tickets with flexible freelance scheduling.
• Flat-rate payment per completed ticket.
• Opportunity to support globally recognized enterprise customers.