Product Assurance Analyst

i3 Verticals is a leading software company dedicated to delivering high-quality solutions to our clients. We are seeking a versatile professional who can blend Quality Assurance (QA) and Training Documentation responsibilities to support our professional services team.

• Develop, execute, and document test cases, test plans, SQL scripts, and scenarios to ensure software applications function according to user requirements.
• Collaborate with developers and product managers to refine software functionality, recommend improvements, and complete additional testing.
• Participate in continuous improvement initiatives to enhance software quality and testing processes.
• Work with stakeholders to gather, analyze, and document business requirements, bridging the gap between business needs and technical solutions.
• Support the development team by clarifying requirements, assisting in prioritization, and validating that solutions meet business needs through user acceptance testing (UAT).
• Maintain thorough documentation of testing processes, including application evaluations, testing methods, and implemented improvements.

• Organize and assist with creating and maintaining user guides, training materials, and FAQs for internal and external users.
• Develop step-by-step instructional content and video tutorials as needed.
• Work with cross-functional teams to ensure documentation is up to date with software changes.

• 1+ years of experience in a QA or technical writing role.
• Proficiency in SQL for querying databases and analyzing data.
• Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
• Experience with QA tools (JIRA, Selenium, Test Rail, etc.).
• Excellent analytical, problem‑solving, and communication skills.
• Ability to write clear and concise technical documentation.
• Strong collaboration and organizational skills.

• Bachelor’s Degree in Computer Science, Business, Information Technology, or related field or relevant work experience.
• Experience in the SaaS or enterprise software industry.
• Familiarity with automation testing frameworks.
• Prior experience conducting user training or instructional design.

High School or better.

1+ years of experience in a QA or technical writing role.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.