Deskside Technician II

Deskside Technician II

Location:

Savannah, GA

Job

Position Type:
Full Time

Duration:
Indefinite

Remaining Positions: 1

Stefanini is a full-service global provider of offshore, onshore and nearshore IT services. We specialize in application development, outsourcing, IT infrastructure, help desk support, desktop services, systems integration, consulting, and strategic staffing.

• Support IT equipment in a large corporate environment
• Provide desktop/laptop technical support for Mac and PC
• Maintain Windows 10/11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, and more
• Support IMAC installation, move, add, and change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents through the client’s ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Perform backup, restoration, and migration of user data
• Provide Smart Hands support with networking, server, and telecommunications technologies
• Support printer and peripheral devices
• Manage inventory of IT assets including asset auditing
• Research and follow appropriate knowledge‑base articles
• Work on‑call and other after‑hours support needs
• May provide executive support
• Perform various other deskside tasks
• Provide support at other client locations as needed
• Complete other duties as assigned

• 2+ years of corporate deskside support or equivalent experience
• Willingness to adopt innovative tools such as AI and IT health monitoring software
• Excellent troubleshooting capability
• Ability to remain composed while handling challenging, dynamic, rapid‑response support
• Experience with Microsoft Office / Office 365 suite
• Experience with computer imaging software and data migration (e.g., SCCM, Intune)
• Experience with endpoint protection and encryption (Bit Locker) support
• Familiarity with remote desktop support tools
• High School Diploma or equivalent
• Valid driver’s license
• Physical ability to walk, bend, stand for prolonged periods, and lift equipment up to 50 pounds
• Physical presence at a Stefanini or client location during shift
• Demonstrated professionalism and strong interpersonal skills
• Maintain a neat, professional work area and appearance in compliance with site policies
• Pass a standard panel drug screening and background check
• Adhere to the assigned shift schedule

• A+ Certification
• Microsoft Certified Professional (MCP)
• Windows architecture knowledge (permissions and file structure)
• Mac/Apple experience preferred
• Basic network concepts (Active Directory, workstation‑domain trust relationships)

• Comprehensive benefits package including 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance
• Professional development eLearning programs within Stefanini University and other virtual training

Based on experience