Salesforce Architect

Job Description

Salesforce Architect

Expert Technical Solutions has an immediate opening for a Salesforce Architect with one of our premier clients in Atlanta, GA. This is a hybrid (2-3x/wk in the office), full-time, permanent position offering excellent career growth and compensation. This highly technical position will provide a roadmap across CX domains including CRM, eCommerce, Portal, and Marketing.

• Define an effective integrated technology solution architecture that enhances the customer experience, particularly focusing on CRM, eCommerce, Customer Portal, Marketing and related capabilities.
• Collaborate with stakeholders to understand their needs or gaps, translate them into technology solutions, that create value for the customer and deliver business outcomes.
• Leverage knowledge in Salesforce, SAP, Microsoft Dynamics and related CX technologies to develop competitively advantaged capabilities and solution/architecture alternatives.
• Drive continuous improvement, innovation, and customer-centricity.
• Implement best practices and maintain knowledge of emerging technologies and latest trends and advancements in the field of customer experience technologies.

• 5+ years' experience in CX (CRM, eCommerce, portals, marketing tech) with specific knowledge of Salesforce® along with integration, ERP and other CRM technologies like SAP, and Microsoft Dynamics etc.
• Critical thinking and problem-solving skills and the ability to make informed recommendations evaluating alternatives and trade-offs that create the highest long term value.
• Superior communication skills, with the ability to engage effectively with a range of stakeholders.
• A customer-focused mindset, with a proven track record in enhancing customer experience through innovative IT solutions.