Customer Service

Responsibilities

• Respond promptly to inbound phone calls, text messages, emails, voicemails, and support tickets.
• Serve as the primary point of contact for customer inquiries and technical support requests.
• Provide clear communication, professional service, and timely follow-up throughout the resolution process.
• Set accurate expectations regarding timelines, next steps, and issue resolution.
• Diagnose and resolve common customer issues related to: credit card readers and payment acceptance systems, tap, chip, and swipe payment transactions, device connectivity and communication issues, equipment resets and basic configuration adjustments, coin mechanisms, bill validators, and vending machine functionality.
• Utilize internal knowledge bases, standard operating procedures, and support tools to efficiently resolve issues.
• Maintain ownership of support tickets from initial contact through resolution.

• 2+ years of customer service, call center, help desk, technical support, or product support experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and troubleshooting abilities.
• Ability to multitask across multiple software systems while maintaining accuracy.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage competing priorities.
• Preferred:
  Experience in technical support, product support, or SaaS support environments.
• Familiarity with vending equipment, unattended retail technology, or payment processing systems.
• Experience using CRM or ticketing platforms such as Zoho Desk, Zendesk, Salesforce, or similar systems.
• Basic mechanical or technical troubleshooting experience.