Technical Operations System Specialist II - AOG FAST Center Job Savannah area,Georgia USA,IT/Tech

Position: Technical Operations System Specialist II - AOG FAST Center *Multiple Shifts Available*

Technical Operations System Specialist II – AOG FAST Center in GAC Savannah

The FAST Center AOG Support Group is responsible for 24/7 monitoring and reporting of support efforts for Priority 1 & Priority 2 aircraft. Shift and hours may be subject to change due to business needs. The team ensures established logistical processes are proactively supporting the customer needs and coordinates resources such as ACS, technicians, parts, and engineering to remove roadblocks and bottlenecks if needed.

Successful candidate should have in-depth knowledge of Gulfstream's Product Support network and processes to include Tech Ops, Scheduling, Part Sales, Field Service network, and Service Center network.

Education and Experience Requirements

Bachelor's Degree in aviation maintenance, engineering technology, or related curriculum required or equivalent combination of education and experience. 5 years aircraft related maintenance and operations experience is required. An A&P license, EASA B1/B2 Flight Safety Master Technician and four (4) additional years related aircraft experience may offset the degree.

Position Purpose

The Technical Operations Specialist II is the primary point of contact for internal and external customers and represents Gulfstream's Product Support network for both technical and non-technical situations. Under minimal direction, provides advice and guidance to the company and the customer on installation, service, repair, replacement, modification and maintenance of Gulfstream aircraft systems and support equipment. Builds customer relationships with regards to troubleshooting and solving the entire spectrum of aircraft systems, support equipment, and operational problems pertaining to our in-service product.

Conceives, develops, tests, and evaluates new ways to improve the technical support effort.

Responsibilities

Responds to in-flight emergency calls from operators by coordinating resources (Flight Operations, Engineering, etc.) and providing technical data and guidance during the event.

Interprets general operational/maintenance requirements, independently provides technical consultation to customers, Service Center, Product Support, Field Service Representatives (FSR), Customer Operational Readiness Reps (COR), Engineering, other internal departments, and Flight Safety to affect suitable resolutions to various operational conditions.

Conducts in-depth system review to develop troubleshooting plans specific to operator/aircraft needs. Directs and guides customers, Service Center, FSR, and COR Reps on plan implementation and follow-through to Return To Service (RTS).

Directs the exchange of technical data necessary to provide temporary or permanent repair drawings for damaged in-service aircraft in the field.

Reviews, investigates, and responds as required to correspondence received from Gulfstream operators and other agencies. Directing this action includes, but is not limited to, coordinating the transfer of aircraft components for analysis, providing technical support for that analysis, and providing a course of action based on the results of the analysis to effect a continued improvement of the Gulfstream fleet of in-service aircraft.

Develops, prepares, and updates new and existing troubleshooting procedures and processes for Gulfstream aircraft. Coordinates the development and evaluation of test equipment for use on Gulfstream aircraft.

Determines priorities for handling situations submitted to Technical Operations for action, depending on safety of flight, urgency of the situation, and company policy.

Initiates and prepares customer bulletins, Pub Change Requests (PCR), service news items, letters, RQAAT presentations, and other formal documentation/communication.

Uses Lean methodology to identify & implement improvements to internal processes that will improve group efficiency and increase effectiveness.

Re-enforces customer satisfaction, identifies areas of customer frustration, and resolves issues and is an advocate for the customer.

Performs other duties as assigned.

Other Requirements

Good understanding of PC and main frame computer applications including the use of standard computer word processing programs (i.e. Microsoft Word) is a plus.

Thorough knowledge of aircraft systems, troubleshooting, technical manuals systems, and aircraft maintenance records system.

Airframe and Powerplant license is preferred.

This job requires the ability to read, write, speak, and understand the English language.

Travel:
Up to 25%

Shift: Multiple Shifts

Employment Type:

Full-time

Posting End Date: 07/27/2026

Requisition Number: 234694

Category:
Service Center

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

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