ServiceNow Platform Architect

Role Overview

We are seeking a Service Now Platform Architect to lead the design, governance, and long-term evolution of our Service Now platform across ITSM, ITOM, HRSD, CSM, Sec Ops, and custom applications. The role combines deep platform mastery with enterprise architecture judgment, driving standards for data, integration, security, and customization that keep the platform scalable, maintainable, and aligned with business priorities.

Define Service Now platform architecture, lead architecture reviews, design approvals, and governance for changes across Service Now modules, establish standards for data model usage, custom-table creation, scoped applications, and CMDB design, drive CMDB strategy, architect integrations with enterprise systems, design platform-wide security, role models, and ACL strategies.

The ideal candidate has architected Service Now at enterprise scale, can confidently shape multi-year roadmaps, and brings strong influence across engineering, business, and executive stakeholders.

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
• Eight or more years of Service Now experience, with significant time in architecture or technical leadership roles.
• Deep expertise across multiple Service Now modules.
• Strong understanding of the Service Now data model, scripting, scoped apps, and platform internals.
• Hands‑on experience with Integration Hub, REST APIs, and complex integration scenarios.
• Experience designing CMDB, discovery, and service mapping implementations.
• Strong understanding of platform security, ACLs, and role design at scale.
• Experience leading major upgrades and release planning.
• Excellent communication and stakeholder management skills.
• Service Now CTA, CIS, or CSA certifications.

Salary Range: $100,000–$150,000 Annually