REEVES | Technical Support Analyst Savannah, GA

Company Overview

Reeves Construction Company, the Colas USA subsidiary that operates throughout North Carolina, South Carolina, Georgia, Florida, Missouri, and Arkansas, has been a key partner in the infrastructure growth of the Southeast and Midwest since 1923. A heavy civil highway and site development construction company, Reeves is dedicated to meeting the specific needs of the roadway, airport, bridge, and military markets. The company prides itself on high standards of safety, ethics, and performance.

Reeves offers competitive pay, outstanding benefits, career advancement opportunities, professional education, and extensive training for all employees. We uphold the highest standards of safety, environmental conservation, and ethical conduct while growing our infrastructure products and services through innovation, technology, and vertical integration.

As a Technical Support Analyst, you will be part of a distributed team of diversely skilled individuals who pride themselves on knowledge, troubleshooting skills, and positive attitudes. You will be the face of Reeves IT Support in your territory, interacting directly with internal customers daily and providing exceptional on‑site customer service for a variety of technical issues.

• Assist customers in maximizing their use of information technology
• Provide technical support and administration for business‑critical systems, including:
  • Microsoft Windows 11 and various versions of Windows Server
  • Local and wide area networks, network switches, printers, mobile devices, and associated operational technology at manufacturing plants
  • Service Now IT Service Management, Microsoft Office, Teams, One Drive, and standard remote administration tools
• Prioritize incoming requests from the region via tickets, phone, e‑mail, and in‑person
• Travel to locations within your territory to resolve critical issues on short notice
• Serve as the on‑site relay for all IT services, analyzing needs, identifying problems, coordinating resources, and sharing solutions
• Lead projects within your territory and provide expertise to the business, such as technology refresh or data analysis
• Support business applications (JWS Apex, OnBase, Heavy Bid, Heavy Job, etc.) and stay current with industry technology
• Collaborate with vendors on projects or to resolve remote issues
• Analyze trends to improve support processes and user training
• Empathize and communicate with customers to ensure satisfaction
• Treat everyone with respect and model integrity

• Ability to communicate patiently and effectively with people of all technical backgrounds
• Ability to work autonomously, multitask, be proactive, and solve problems quickly
• Travel within coverage territory varies (normally same day); infrequent travel elsewhere for projects or meetings
• Progressive IT work experience, including at least 3 years in a technical support or helpdesk capacity
• Capability to troubleshoot basic software and network issues; perform hardware break/fix duties on computers and printers
• Industry standard certifications (A+, Network+, Security+, Microsoft-related, ITIL, etc.) are a plus
• Associate or higher degree in a technical discipline is a plus
• Ability to lift 50 pounds

Colas Inc. and its subsidiaries are an Equal Opportunity Employer.

• To meet the requirements of the role in which you are applying
• To complete any part of the application process
• To access or use the online application process and need an alternative method for applying

For more information about our commitment, please view the EEO document. If you are an individual with a disability and require a reasonable accommodation, contact Colas Inc. at 973‑290‑9082 or send an email to