IT Business Analyst

1375 Chatham Pkwy, Savannah, GA 31405, USA

Posted Wednesday, August 19, 2026 at 4:00 AM

Colonial Group, Inc. is a multigenerational, family-owned parent company overseeing a diverse portfolio of subsidiaries. Through our strategic infrastructure, logistics expertise, and a broad range of products and services, we create significant value for our customers while driving innovation and operational excellence.

Colonial is seeking a customer-focused and analytically driven IT Business Analyst to join our growing team. The IT Business Analyst – Commercial serves as an innovative and collaborative business partner for Sales Representatives, Account Managers, Credit Analysts, Customer Service Representatives, and their management. This role gathers, documents, and analyzes business requirements, processes, and workflows across a portfolio of commercial technology platforms — with a primary focus on Microsoft Dynamics 365, Power Automate, contact center tools, sales intelligence, credit risk tools, and AI-assisted workflows.

The analyst translates these requirements into functional specifications for technology teams and works closely with project managers, developers, and testers to ensure successful project delivery.

• Analyzing data, creating reports and developing strategies to improve program performance across Sales, Credit, and Customer Service operations.
• Analyzing processes to determine better ways to simplify the user experience and create positive outcomes for Sales Representatives, Account Managers, Credit Analysts, and Customer Service Representatives.
• Perform data validation and implement quality control measures to ensure the continued success of commercial and credit operations.
• Review, audit and summarize operational data from CRM, contact center, credit risk, and sales intelligence platforms.
• Research, design, configure, test, document, and support implementation of system changes — including Microsoft Dynamics 365, Power Automate, contact center tools (Genesys, Novavox, Breezy), sales generation tools (Zoom Info), and credit tools (Coface, Dun & Bradstreet). Manage the impact of these changes and their effects across all business segments and locations.
• Identify problems with current solutions and opportunities for improvement across Sales, Credit, and Customer Service technology systems.
• Support demanding data initiatives such as data integration, CRM data management, credit data feeds, and reporting pipelines.
• Serve as change owner for all changes involving supported applications, ensuring changes are reviewed, signed-off, and implemented appropriately.
• Provide specialist knowledge for supported Sales, Credit, and Customer Service applications to all stakeholders.
• Provide input in design and functional specifications.
• Partner with business liaisons and technical teams to understand and define system goals, issues, and technical requirements.
• Produce deliverables related to assigned project(s) and assist in post-implementation support.
• Identify and support AI-assisted workflow opportunities — including Microsoft Copilot for Sales and Customer Service — to improve productivity for commercial and credit teams.

• Assist in the review, testing, and implementation of system upgrades, patches, and/or enhancements across Dynamics 365, Power Platform, contact center platforms, and credit tools.
• Collaborate with IT Business Analysts, business stakeholders, functional SMEs, and technical teams to coordinate upgrades, patches, and/or enhancements.
• Facilitate consultation with subject matter experts from the business and other sources to define business requirements. Create and/or maintain business requirements documents (BRD).
• Perform testing functions including troubleshooting, root cause analysis, and identifying resolutions for Sales, Credit, and Customer Service systems.
• Review and analyze documentation to determine impacts to current system applications.
• Provide end user training and support to Sales Representatives, Account Managers, Credit Analysts, Customer Service Representatives, and their management.
• Ident…