Information Technology Support Administrator

SHR Talent is partnering with a growing organization seeking an IT Support Administrator to join its IT team. This position is ideal for a hands‑on IT professional who enjoys a combination of technical support, systems administration, and infrastructure support while providing exceptional service to end users.

• Provide day‑to‑day desktop, help desk, and end-user support
  , troubleshooting hardware, software, connectivity, and system issues.
• Manage and resolve support tickets while delivering timely, customer‑focused technical assistance.
• Perform system backups, recovery operations, file maintenance, and system monitoring to support uptime and performance.
• Install, configure, test, and maintain system software, upgrades, patches, and Windows updates.
• Administer and support Microsoft Active Directory, Azure AD, DNS, DHCP, authentication, and identity services
  .
• Support Windows environments, physical servers, Active Directory authentication and security,
  VMware, Citrix, Nutanix, and Pure Storage environments.
• Maintain KBOX imaging and driver feeds for desktop environments.
• Provide IT support for facility EMR systems.
• Ensure systems meet established security requirements by maintaining patches, following security policies, and supporting cyber‑defense technologies.
• Assist with virtualization initiatives, infrastructure improvements, and technology implementations.
• Participate in an after‑hours/on‑call support rotation as needed.

• 3+ years of experience in IT support, help desk, systems administration, or a related technical environment
  .
• Hands‑on experience supporting Windows environments and Microsoft Active Directory.
• Experience with Azure AD, DNS, DHCP, VMware, and Citrix preferred.
• Knowledge of server administration, virtualization, system backups, patching, and IT security best practices.
• Strong troubleshooting skills across hardware, software, systems, and connectivity.
• Strong customer‑service mindset with the ability to communicate effectively with both technical and non‑technical users.
• Ability to prioritize multiple support requests and technical issues in a fast‑paced environment.
• Ability to participate in after‑hours/on‑call support as required.