Field Service Representative - Italy

Field Service Representative – Italy

Unique

Skills:

At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential.

Must be legally authorized to live and work in Italy and/or other EU countries without visa sponsorship. Necessary to speak English. Italian & multiple language skills preferred but not required. EASA License B1/B2 or an FAA A&P required. Experience with Gulfstream and multiple Gulfstream aircraft types preferred.

Bachelor's Degree in Aviation maintenance or related curriculum, or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 5 years combined experience. A&P (FAA Airframe and Powerplant) license preferred.

The Field Service Representative (FSR) is the customer's regional contact for obtaining technical guidance from Gulfstream's Customer Support network. The FSR, working with minimal supervision, is responsible for facilitating comprehensive, professional, and timely solutions to customer's technical issues/needs.

• Technical expert that primarily provides customer Aircraft On Ground (AOG) & non-AOG Support in person, or via phone/email.
• During AOGs, assess and identify local operator’s technical abilities to support transient GAC aircraft and coordinate support between Tech Ops, FAST, vendor’s reps, and customer.
• Subject Matter Expert (SME) in local customs/traditions to help resolve technical support events.
• Work with Customer Operational Readiness (COR) to ensure a smooth transition of EIS deliveries by supporting COR briefings and addressing all issues and discrepancies associated with new aircraft operations.
• Technical liaison between Gulfstream and customer, maintaining clear communications of aircraft support status during events.
• Escalate sensitive customer technical issues/complaints to GAC Management facilitating mutually beneficial resolutions.
• Face-to-face interactions with operators on technical issues and support events in region.
• Regional contact for obtaining technical support from Gulfstream’s Customer Support.
• Provide problem resolution support for all Gulfstream product lines by organizing and managing logistics, resources and vendors to repair aircraft anywhere in the world on any day and at any time.
• Provide guidance to customers on complex technical tasks and the proper installation, service, repair, replacement, modification and maintenance of equipment and/or systems which are part of or are used in conjunction with all company products.
• Gather and communicate technical data including Service Fleet Status squawks, operational difficulties, abnormal situation reports, and coordinate non-technical requests and escalations.
• Develop skills and experience associated with the responsibilities of a Sr Field Service Representative.
• Provide the Operations Manager with timely and accurate reports regarding any significant issues, events and changes to assigned area customers, as well as recommendations for authoring, maintaining, and editing Field Service Departmental SOPs.
• Perform other duties as assigned.

• A & P license and 4 years of related aircraft experience in addition to 5 years combined experience in following areas may offset the Bachelor's degree: GAC FSR, GAC EIS Rep, Tech Ops Specialist, Technician who maintain/repair one or more GAC A/C including scheduled or unscheduled maintenance, AOG, logistics, and routine servicing.
• Formal maintenance training on all in-production Gulfstream model aircraft highly desirable.
• Use and apply technical data (manuals, drawings, schematics, etc.).
• Integrated digital avionics and electrical systems maintenance and diagnostics experience highly desirable.
• Ability to read, write, speak, and understand the English language.

• Requisition Number: 233019
• Category:
  Service Center
• Percentage of Travel:
  Up to 75%
• Shift: First
• Employment Type:
  
  Full-time
• Posting End Date: 08/03/2026