Power Products Technical Specialist - Texas

JCB Technical Support Specialist

With over 80 years of innovation, JCB is the world's largest privately owned manufacturer of construction and agricultural equipment. Operating 23 manufacturing facilities across four continents—including the United States, the United Kingdom, India, and Brazil—JCB produces a diverse portfolio of more than 300 products. These include telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, access aerial work platforms, rough terrain forklifts, and tractors.

At the heart of JCB's success are its people. As a family-owned business, we are accountable to our customers—not shareholders—which gives us the flexibility to focus on long-term innovation and delivering real value. This independence allows us to continuously develop advanced technologies and integrate them into equipment designed to perform in the toughest environments while maximizing customer productivity.

At JCB, we stand behind our products—and our name—with pride and commitment to quality.

This role is an opportunity to work closely with our largest global customers. You will provide real-time technical support to technicians in the field and maintain industry-leading equipment availability for our rental customers.

Full time, Exempt

This role is based in San Antonio, TX OR Savannah, GA, with occasional travel to customers and dealers (up to 15%) across North America.

JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays.

• Provide accurate technical information to customers to support generator diagnostics and repair
• Maintain high level of phone and email response rates to customer enquiries
• Travel to support technical customer issues and provide product training as required
• Analyze warranty claims to identify any emerging product concerns
• Prioritize product quality concerns for resolution with the manufacturing and engineering teams
• Drive conformance to JCB standards for service concern closure and field action
• Communicate with global service teams on common service and product concerns and work collaboratively on resolutions
• Support testing of failed components to ascertain detailed failure information
• Communicate any necessary product field action via technical bulletins, product updates, e-mail, and phone
• Other duties as assigned

• Ability to read advanced electrical schematics and control logic flows
• Strong technical diagnostic skills on power generation equipment and components
• 5 years of experience in power generation and internal combustion engine equipment, maintenance and repair
• Experience working with large rental fleets preferred, but not required
• Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.

• Strong problem-solving and analytical skills.
• Ability to work in a high-stress environment.
• Detail-oriented and able to work independently.
• Collaborative approach to resolving issues impacting various groups across the enterprise.
• Ability to understand processes (system and non-system), troubleshoot, develop, and recommend solutions.
• Enjoy working in a dynamic environment and be a self-motivated team player.
• Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.

• Both office environment and occasionally manufacturing/factory environment.
• Subject to noise and temperature changes.

The physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to:

• Remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• The employee is occasionally required to stand and move and/or walk.
• The employee must frequently…