Road Service Advisor - 2nd Shift | Minneapolis, MN or Appling, GA

Job Category: Operations

Requisition Number: ROADS
002127

Posted: April 1, 2025

Employment Type: Full-Time

Safety/Recruiting Bldg
424 Harding St NE
Minneapolis, MN 55413, USA

Appling GA Terminal
6441 Natures Way
Appling, GA 30802, USA

If you enjoy providing a high level of customer service over the phone and are looking to join a fun, loyal, and dedicated team of people - we think you should apply to our Road Service Advisor position and join our team!

The ideal candidate for this position will be proficient with technology (i.e., software, hardware), possess strong multitasking skills, be comfortable working within a team as well as autonomously, and have strong customer service skills both in person and over the phone.

A general knowledge of automotive mechanics (e.g., adding oil, changing tires, how an engine works, etc.) will help you be successful in this role!

Monday through Friday
*** no weekends required***

Second shift availability is required, typically starting around 1:30 PM and ending around 10:00 PM.

Candidates may choose between:

Pay rate: Starting at $26/hr (negotiable based on experience)

• Competitive wages based on experience
• Annual profit-sharing bonus
• 401(k) – with match!
• Medical, Dental, Vision, HSA, FSA, and more!
• Free online healthcare and mental healthcare upon hire
• Company paid Life Insurance with buyup available
• 6 paid Holidays + 3 Floating Holidays
• Accrued Paid Time Off from date of hire

• Responsible for driver and vendor communication via phones, email, or individual manufacturer web systems for all divisions.
• Answer and assist incoming calls from drivers and vendors.
• Update Maintenance system with current DOT inspections.
• Interact with Operations to ensure equipment is repaired in a timely manner.
• Process vendor invoices, repair orders, and purchase orders.
• Update Qualcomm system as necessary.
• Access TMW to update driver and truck master files.
• Setup and issue EFS fuel cards to drivers.
• Arrange travel and hoteling for drivers and out-of-state mechanics.
• Submit, create, and distribute Pre Pass for company drivers.
• Create Repair Orders and locate repair facilities for all breakdowns and track history for repeat repairs.

• Mechanical Experience a plus!
• Able to multi-task and quickly adapt to changing situations
• Comfortable with basic computer programs, searching the web, and learning new programs
• Ability to communicate in a respectful manner.
• Able to work autonomously

The salary grade for this position ranges from $25.24 to $34.80/hr while offers will be based on experience and qualifications, the targeted pay range for this role is $26.00 - $29.00/hr.

To be considered for this position, please submit your application no later than April 11, 2025.

Koch Companies is a family-owned, industry-leading organization comprised of several divisions, including Koch Logistics, United Trailer Leasing, Koch Nationa Lease, Koch Services, and Koch Trucking. Together, these divisions are driving outstanding growth and innovation in the transportation and logistics sectors.

At Koch, you’ll be part of a company that values a friendly, casual, and inclusive working environment. We’re committed to your growth and success, offering opportunities for career development, access to current technology, and a culture that prioritizes mental, physical, and emotional well-being through robust wellness programs. You’ll also enjoy competitive pay, comprehensive benefits, and the chance to make a meaningful impact in an…