Community Association Manager

Community Association Manager

Latitude Margaritaville Hilton Head is looking for a Community Association Manager to join our team.

Oversee all Homeowner Association operations in collaboration with the Community General Manager and Food & Beverage and Lifestyle Department managers, ensuring the property is maintained in accordance with company objectives, facilitating solutions to problems between the community and internal support staff, and managing the administrative functions of the community.

• Provide oversight and direction to the Community Appearance Coordinator in scheduling landscape/irrigation lot turnovers on a weekly basis and managing subsequent warranty/work orders.
• Work closely with the Maintenance Manager and Community Appearance Coordinator to ensure daily, weekly and monthly property inspections are performed.
• Oversee the work order process, ensuring timely completion and clear communication with homeowners.
• Manage the violation and architectural review process.
• Ensure amenities are maintained to the highest standard and assist the Maintenance Manager in developing janitorial schedules.
• Manage vendor partners to ensure contract specifications are adhered to or exceeded, ensuring vendor reports are received monthly.
• Schedule team meetings with Department Managers, the Community General Manager and the Association Board of Directors to provide timely updates on community appearance successes and opportunities for improvement.

• Prepare draft annual budget and monitor budget variances throughout the fiscal year.
• Assist in preparing monthly deficit funding statements.
• Work with the General Ledger Manager and on‑site accounting support to ensure accurate coding of invoices, prompt presentation of financial statements and payment of vendor invoices.
• Manage accounts receivable collections in line with the Board approved collection policy.
• Work with the Community CPA to answer audit queries, ensure timely delivery of annual financial statements and federal tax returns.
• Process the return of deposits held upon inspection of homeowner architectural improvements.
• Ensure P‑Card receipts and reconciliations are performed weekly.

• Prepare weekly and monthly management reports in a timely manner; complete and review community checklist with Regional Director monthly.
• Respond to resident communications and ensure responses comply with Latitude Margaretville brand requirements.
• Manage and maintain community databases; work orders, task lists, rental lists, homeowner information, pets, assets, architectural improvements, violations, communication logs, etc.
• Ensure compliance with statutory renewals; uniform business reports, pool permits, etc.
• Prepare meeting notices and draft meeting minutes in compliance with state statutes.
• Manage contract renewals and RFP process.
• Facilitate First Call.
• Prepare weekly Tiki Talk.

• Perform annual performance evaluations for direct reports and ensure direct report managers complete their team evaluations.
• Conduct monthly safety meetings with the team.
• Attend mandatory First Service Residential compliance courses and utilize other First Service Residential University courses.
• Perform Coaching & Counseling sessions and maintain records; create performance improvement plans when necessary.
• Prepare job descriptions in line with company standards and community brand; create job opening requisitions in the HR management portal, shortlist/interview candidates and make recommendations for hire.
• Review payroll reports at the end of each pay period, manage time‑off requests and process payroll adjustments.
• Ensure company handbook policies are adhered to and all new hire associates receive brand immersion training.
• Perform other tasks as assigned by Regional Director or Community General Manager.

• Bachelor’s Degree in Business or related field from an accredited college or university preferred; alternatively, five years of experience in Community Association, Property Operations, Hospitality or Construction, or an equivalent combination of…