Critical Systems Service Account Manager; Hybrid

Overview

Join to apply for the Critical Systems Service Account Manager (Hybrid) role at Carrier Climate Solutions Transportation

• Develop, refine, and update the service playbook for assigned customer program to support business improvement for areas of assigned programs including key stakeholders, invoicing and collection expectations, documentation standards.
• Coordinate and manage work to be performed for the customer.
• Coordinate creation of mission critical work orders and manage execution.
• Ensure profitable execution of all service delivery plans and owner direct installation work.
• Effectively manage cash flow, costs, billings, and receivables.
• Maintain profitability goals and positive cash flow within the portfolio.
• Effectively communicate financial status to the Client Manager Director.
• Ensure that the existing customer base is satisfied, and renewal rates are attained.
• Perform, implement, and monitor corrective actions to employee or customer complaints.
• Monitor Customer feedback and take appropriate action.
• Effectively manage the team of Service Specialists and/or Service Project Engineer(s) or Manager(s), as required.
• Ensure department’s timely completion of required training.

• High School Diploma or GED
• 4+ years of experience supporting high impact, cross-functional projects.
• Travel Requirement:
  Up to 25% at data center job sites nationwide.

• Must be able to multitask – be able to work on multiple tasks/ projects at one time.
• Strong ability to problem solve.
• Bachelors degree preferred.
• Excellent written and verbal communication skills.
• Strong business and accounting acumen.
• Able to build and foster a strong and proactive team environment.
• Able to coach and mentor other service employees.
• Must be well organized and excellent time management skills.
• Prior experience in HVAC and/or Building Automation preferred.
• Travel 25%
• Location:
  
  Hybrid or Atlanta, GA preferred. EST/CST Timezones preferred.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.