Assistant General Manager; Lifestyle Community

Description

Turn on your Island Charm... Latitude Margaritaville Hilton Head is looking for an Assistant General Manager to join our team!

The Latitude Margaritaville Assistant General Manager (AGM) is responsible for supporting the Community General Manager (GM) in leadership, mentoring, and accountability of property leaders and associates while delivering The Latitude Margaritaville Lifestyle to the residents. The Latitude Margaritaville Lifestyle encompasses high quality food and beverage service, live music, complex amenities, large events, fitness, theater, wood shop, pottery, sports and much more.

The AGM ensures that residents are extremely happy with their experiences by leading their team to deliver excellent customer service, keeping the appearance of all areas in pristine condition, being available to residents’ concerns, and ensuring that the operation runs efficiently. The AGM will have effective communication between departments, which is a must to operate a large resort style campus and Latitude Lifestyle events in the Town Center.

• Daily planning, management, and oversight of the property in alignment with the GM.
• Be the on-site First Service Team Leader reporting to the Vice President of the management company.
• Be aligned with the GM in all areas of communication with above property support, Regional F&B/HOA Directors, and developer senior leadership.
• Keep current with industry concepts, practices, and procedures that fully align with the Latitude Margaritaville Brand.
• Actively contributes to the lifestyle, brand culture, and resident experience by driving a positive team atmosphere in the workplace and remaining professional under all circumstances.
• Oversee facility operation of the amenities including the Bar & Chill, Association offices, sports courts, game lawn, dog park, fitness center, theater, Workin’ Playin’ Center and the management team that supports these facilities.
• Review resident feedback via Eliant scoring, social media, and the Coyle Experience – and in conjunction with the GM, formulate feedback to the team and implement improvements based on the feedback.
• Review employee feedback through Margaritaville Employee Survey and create action plans for improvement.
• Possess strong interpersonal skills and be able to interact and communicate successfully with the residents and team.
• Demonstrate the ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action.
• Assure a high standard of community appearance, hospitality, and service in personnel and cleanliness of all areas.
• Responsible for onboarding programming to include Brand Immersion, and training of all new team members.
• Work with department heads to control labor expenses without compromising quality or service in all departments.
• Maintain complete knowledge of all the community’s governing documents, policies, and procedures and enforcement thereof.
• Ensuring Property First and Second calls are being held and effectively communicating information to the team.
• Conduct regular management meetings with key leaders and create action items to measure progress.
• Communicate with the GM regularly on department meetings and key action items progress tracking.
• Manage some key operational vendors.
• Participate in the Nudge App.

• In alignment with the GM, partner with CAM/Area Manager to ensure the homeowners association (HOA) is operating efficiently and with the highest standards of customer service satisfaction.
• Be available to a Community Appearance Coordinator (CAC), Maintenance, and Fitness Leaders for escalation of resident needs to provide the highest standards of customer service and communication.
• Participating in Board Meetings and HOA/Amenity Annual Meetings as support for the CAM to ensure that the business of the Association is conducted in accordance with policies, the Association governing documents, and all applicable statutes.
• Assist Maintenance Manager in oversight of key operational vendors as needed.
• Minimize association liabilities…