Service Account Manager - Automated Logic

About ALC

At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our solutions help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

As a Service Account Manager, you will “Own the Relationship” between Strategic Accounts Service Operations and the client. You are more than a point of contact; you are the driving force behind regional excellence and a supportive leader of a motivated, customer-focused team.

By championing a spirit of service, you will unite sales and operations to deliver seamless, impactful solutions that exceed expectations and strengthen our community of satisfied customers. Rather than just managing a portfolio, you will focus on truly understanding each client's unique building needs to provide meaningful, service-driven solutions that make a difference.

• Long-term stability in a year-round industry with top-tier leadership.
• Autonomy to drive strategies with strong, seasoned internal support.
• A clear path to leadership with opportunities to advance within the broader Automated Logic and Carrier global networks.
• Access to cutting-edge technologies and continuous professional development to keep you at the forefront of the BAS industry.

• Effectively manage a team of Service Specialists, Project Engineers, or Managers as required.
• Act as a coach and mentor, performing and monitoring corrective actions to resolve employee or customer complaints.
• Partner with Engineering, Operations, and Service to ensure total customer satisfaction.

• Coordinate and manage all work performed for the customer to ensure profitable execution of service delivery plans and owner-direct installations.
• Manage financial health by overseeing cash flow, costs, billings, and receivables.
• Consistently review portfolio billings to ensure they are timely and meet specific customer expectations.
• Communicate financial status and portfolio profitability goals clearly to the Service Operations Manager.

• Ensure the existing customer base is satisfied and that contract renewal rates are consistently attained.
• Proactively monitor customer feedback and take appropriate action to maintain a trusted advisor status.
• Align service offerings with owner strategic goals to build new opportunities and create tangible value.

• A Strategic Architect: You understand the “big picture” of a building’s lifecycle and can translate technical challenges into winning business strategies.
• A Customer-Centric Leader: You prioritize understanding unique needs and aligning strategies to reduce operational costs and enable growth for your clients.
• An Efficient Multitasker: You possess the organizational and time-management skills to handle multiple projects in a fast-paced, results-driven environment.

• Associates degree or Technical Certificate in Building Automation Technology, Construction Management, Business Administration, Project Management, or Operations management.
• 3+ years of experience in account management, project management, service operations, or customer relationship management.
• 1+ years of experience managing customer portfolios, coordinating service delivery, or driving customer satisfaction within a fast-paced environment.
• Ability to travel domestically up to 25% of the time.

• Bachelor’s or Master’s Degree
• 1+ year of experience in HVAC, Building Automation Systems (BAS), or the construction industry.
• Strong business and accounting acumen with experience managing financial performance or service agreements.
• Experience utilizing service ticketing, work order management, or customer service management systems.
• Demonstrated ability to foster a proactive team environment and coach high-performing employees.
• Proficiency with CRM or service management platforms such as Salesforce or related systems.
• Excellent communication, presentation, and problem-solving capabilities