Customer Technical Manager

Customer Technical Manager – GAC Savannah

Company: Gulfstream Aerospace Corporation

• Under the guidance of VP of Field Services, Director of Technical Support, and Regional Directors, helps to resolve customer support issues.
• Travel to Gulfstream/AWRF facilities or to remote locations as the project manager to coordinate support for complex support events.
• Coordinate with Gulfstream/AWRF facilities or remote locations as the project manager to coordinate support for complex Managed Programs and/or Reliability Enhancement events.
• Tactical oversight of escalated customer issues to include coordination of complex maintenance projects and service center events and the elements used to resolve them (Tech Ops, engineering, part sales, FAST, and SC resources).
• Identify, develop, and implement programs that help prevent future aircraft downtime that will meet Customer Support business priorities.
• Responsible for resolving customer issues related to Gulfstream fleet aircraft maintenance, operations, and programs.
• Provide coordination and communication with Customer Support and Production areas:
  Tech Ops, Flight Ops, Maintainability, Material Services (Spares & GSE), Publications, RSM, Service Center, Reliability, Technical Training (Gulfstream, Customer & FSI), and Warranty Administration, etc.
• Lead or participate as a member of a team in special teams, special fleet campaigns, regional calls, regional activities, customer visits, routine scheduled customer calls, CAB, clinics, and other customer‑centric forums.
• Act as a Regional Customer Support Manager responsible for resolving customer issues related to Gulfstream fleet aircraft maintenance, operations, and programs.
• Administer Customer Satisfaction and/or advocate warranty coverage for escalated customer events.
• Provide written and verbal responses to all levels of the customer organization, as well as written and verbal updates to Gulfstream organization.
• Provide remote Technical Operations support when not supporting complex AOG events.
• Responsible for authoring, maintaining, and editing Customer Technical Manager Standard Operation Procedures (SOPs) to reflect job responsibilities, accuracy, and improvements based on lessons learned.

• Must have thorough knowledge of aircraft systems, troubleshooting, technical manuals systems, and aircraft maintenance records system.
• Experience in project management and team performance.
• Understanding of PC and Mainframe computer applications including the use of standard computer word processing programs (i.e., Microsoft Office) and appropriate typing skills a plus.
• Must be able to read, write, speak, and understand the English language.

Bachelor's Degree in Management, Aviation Maintenance, or Engineering Technology required or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 10 years of related aircraft maintenance or operations experience. 3 years of maintenance or operations experience with a specific Gulfstream aircraft model (e.g., GV/G550/G450, GIV, GII/GIII, G100, G200). Supervisory or Management experience required.

A&P (FAA Airframe and Powerplant) license preferred.

• Percentage of Travel:
  Up to 25%
• Shift: First
• Employment Type:
  
  Full-time
• Posting End Date: 07/23/2026
• Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans