Facilities Dispatch Operator - Swing Shift

** Overview*
* The Facilities Dispatch Operator serves as the primary point of contact for facility-related service requests within a manufacturing environment. This role is responsible for receiving incoming calls, accurately documenting maintenance issues, and entering work orders into a Computerized Maintenance Management System (CMMS). The position supports mission-critical operations by ensuring timely and precise communication between facility occupants, maintenance teams, and operational leadership.

** Pay & Schedules Available:*
* + $21/hourly, weekday:
Monday - Thursday | 11AM - 9:30PM

+ $23/hourly, weekend:
Friday - Monday | 11AM - 9:30PM

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members ()

** Responsibilities*
* + Answer high-volume incoming calls related to production and facility issues (HVAC, electrical, plumbing, structural, and specialized maufacturing systems)

+ Collect detailed and accurate information regarding service requests from engineers, technicians, and facility personnel

+ Enter, update, and track work orders within the CMMS system with a high level of accuracy

+ Prioritize requests based on operational impact, safety, and mission-critical requirements

+ Dispatch or notify appropriate maintenance personnel or contractors as needed

+ Monitor open work orders and provide status updates to requestors and supervisors

+ Identify and escalate urgent issues that could impact production, safety, or compliance

+ Maintain complete and accurate records for auditing and regulatory compliance (FAA, OSHA, and company standards)

+ Support continuous improvement efforts in maintenance operations and call handling efficiency

** Qualifications*
* ** Qualifications*
* + High school diploma or equivalent required

+ Experience in a call center, dispatch, or maintenance coordination role preferred

+ Familiarity with CMMS platforms (e.g., Maximo or similar systems) strongly preferred

+ Experience in aerospace, manufacturing, or industrial facility environments is a plus

+ Strong communication skills, with the ability to interact with technical personnel and leadership

+ Excellent data entry accuracy and attention to detail

+ Ability to manage multiple tasks in a fast-paced, high-reliability environment

+ Basic computer proficiency (Microsoft Office, enterprise systems)

+ Ability to obtain and maintain any required security clearances

** Work Environment*
* + Support 24/7 operations, including evenings, weekends, or holidays

+ Fast-paced environment with a focus on safety, precision, and responsiveness

+ Requires extended periods of sitting, phone use, and computer work

** Key Competencies*
* + Safety and compliance focus

+ Customer service excellence

+ Attention to detail and accuracy

+ Clear and effective communication

+ Critical thinking and prioritization

+ Reliability and professionalism

+ Adaptability in a mission-critical environment

REQNUMBER: 157890

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law.  ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call .  

We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.