USA) Operations Manager

Position Summary

Initiates, directs, and participates in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community, establishing and maintaining relationships with key individuals or groups in the community, representing the company to various external organizations, and championing company‑sponsored programs, events, and sustainability efforts to associates, customers, and the local community.

Ensures compliance with company policies and procedures by holding hourly associates accountable; analyzes and interprets reports, implements and monitors asset protection and safety controls, maintains quality assurance standards, oversees safety and operational reviews, develops and implements action plans to correct deficiencies, and provides direction and guidance on executing company programs and strategic initiatives.

Provides supervision and development opportunities for hourly associates in the assigned area by hiring, training, mentoring, and actively listening to associates, assigning duties, evaluating performance, and providing recognition. Sets clear expectations, communicates expectations consistently and effectively, promotes a belonging mindset in the workplace, and provides tours and feedback to ensure business goals are achieved. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, and ensuring customer needs, complaints, and issues are successfully resolved.

Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high‑quality customer experience.

Assists store manager in driving the financial performance of the facility by ensuring that sales and profit goals are achieved, reviewing and evaluating profit‑loss statements, and helping the management team control expenses to ensure they are indexed to sales. Develops and implements plans to correct any deficiencies in financial performance and participates in analyzing economic trends and community needs for budget forecasting.

Coordinates, completes, and oversees job‑related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.

Respects the individual by building high‑performing teams, embracing differences in people, cultures, ideas, and experiences, and creating a workplace where associates feel seen, supported, and connected through a culture of belonging. Attracts and retains the best talent, empowers and develops talent, and recognizes others’ contributions and accomplishments. Acts with integrity by maintaining and promoting the highest standards of ethics and compliance, modeling the Walmart values, and supporting the company’s goal of becoming a regenerative company.

Serves customers and members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models. Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes. Drives continuous improvement, adopts and encourages the use of new technologies and skills, and supports others through change.

At Walmart, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and…