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Senior Call Center Operations Leader
Job in
Savannah, Chatham County, Georgia, 31441, USA
Listed on 2026-08-30
Listing for:
MCI Careers
Full Time
position Listed on 2026-08-30
Job specializations:
-
Management
Operations Management, General Management
Job Description & How to Apply Below
MCI is seeking a seasoned Call Center Operations Manager to lead a team of 5–10 supervisors in a fast-growing CX/BPO environment. You will drive performance, coaching, and payroll accuracy while coordinating with site leadership and client managers to maintain high service standards.
The role emphasizes accountability, continuous improvement, and strategic workforce management to optimize customer satisfaction and drive profitability across inbound and outbound operations.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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