Service Manager

Job Summary Company

Next Gen Security, LLC

Houston, TX

Security Integration

Full Time Employee

5+ years of experience

Manager

Exempt

We are seeking a high-impact Service Manager to lead and grow our service operations in the Houston market. This role will own service performance, customer satisfaction, and recurring revenue growth, while leading a team of technicians and coordinators in a fast-paced security integration environment.

This position offers the opportunity to scale a critical business unit, improve operational performance, and drive long-term customer partnerships.

Theresponsibilitiesof this position willinvolvemanagingthe service department operations to ensure customer satisfaction including business growth through marketing and customer visits.

This position is one we hold in high regardin order toprovidethe level ofserviceexcellenceour customers expect and deserve. Specific duties to include:

• Lead, develop, and holdaccountablea team of Field Service Technician sand Coordinators, driving performance, productivity, and career growth.

• Manage service contracts.

• Establish andmaintainsubcontractor relationships around the country.

• Partner with sales and independently drive new service contract growth through customer relationships, site visits, and identification of upsell opportunities.

• Ability to safelyoperatea company vehicle.

• Provide exceptional customer service to clients.

• Bachelor’s degree in operations, business,management or related fieldor relevant security industry management experience, specific to service or operations

• Experience in management, operations, and leadership.

• Previous supervisory/management experience

• Excellent customer service skills

• Excellent oral and written communication skills

• Must be able to communicate effectively and professionally in both written and verbalmannerto customers, vendors and to those within the company.

• Must possess a positive attitude and be willing to interact with customers, co-workers and other personnel at all times.

• Commitment to integrity andCompany
  
  Standards and Procedures.

Next Gen Security is an electronic security systems integrator that offers commercial and industrial companies best in class industry knowledge, engineering design, implementation,management and on-going maintenance services. Our companyaccomplishesthis by hiring only the most experienced and best-qualified talent the security industry has to offer. Management team and staff members have 10-25 years of commercial and industrial security industryexpertisewith single site, multi-facility, plant-wide, campus-wide, regional,national and international security projects.

If thatwasn’tconvincing enough, check out what our employees say about working at Next Gen:

Employment / Recruitment agents may onlysubmitcandidates for vacancies only if they have written authorization to do so from Next Gen Security’s HR department. Any agency candidate submission may only besubmittedto positions opened to the agency through openings available via Next Gen Security’s website. Next Gen Security will only pay a fee for candidates submittedor presented where there is a contract communication in place between the Employment / Recruitment agents and Next Gen Security, and only if the candidate issubmittedvia approval from Next Gen Security’s HR department.

Candidates submittedor presented by Employment / Recruitment Agents withouta full approval from Next Gen Security’s HR department shall not be deemedto form part of any Engagement for which the Agency may claim remuneration.