Service Professional Team Leader

Future Opening:
Service Professional Team Leader

SUMMARY

Provide technical training, sales training to the team members assigned to their team. Will perform the work of a service professional as necessary in order to grow the team, and meet schedule or customer requirements. Operations/ branch manager will provide additional training as required for the team lead role. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provide technical leadership to service professionals in the performance of their normal job duties. Provide technical guidance and trouble shooting to service professionals to ensure all work performed meets company and customer quality standards. Assist the Inventory Manager in reviewing the daily material list for stock replacement and preparation for future work. Provide positive control of the service professionals requests for supplies and equipment.

Ensure service professionals are trained in all aspects of their job functions. Work with Operations/Branch Manager to schedule employees for periodic training to ensure team development. Work with Operations/Branch Manager to review and approve the daily work schedule for service professionals. Assist the dispatch function to ensure efficiency in daily routing. Evaluate technical performance level of assigned team members on a periodic basis.

Helps the Operations/Branch Manager train where improvements are needed. Evaluate sales performance of service professionals as well as the Branch as a whole. Train on the Mr. Electric system as well as new sales techniques. Ensure customer satisfaction and work with customers when there is a concern. Handle warranty calls of your team in the event the original service professional is not able to return to fix the issue.

Train service professionals on the proper way to handle situations when customers have a concern. This position is about how well you help your teams KPI (Key Performance Indicators) including the overall attitude of your team, therefore you will be evaluated on a quarterly basis to verify you still qualify for this position. Support as required to other company managers.

Must attend ALL Training & Sales Meetings requested by the Company. These job duties are subject to change at any given time as the needs of the company changes. Any and all duties that becomes necessary to operate a successful team and Branch. The Team Leaders position requires overseeing of operations 7 days a week and may receive calls for support during off hours.

The Team Leader is in the on-call rotation with his team members and may be needed to help his team on calls after hours, weekends and or holidays in addition to his on-call schedule.

• ability to work in a team and use initiative to solve problems.
• Ability to work sensitively and effectively with a diverse team.
• Multi-task with frequent interruptions, working under pressure efficiently and effectively.
• demonstrate punctuality and dependability

• written and verbal communication skills
• Full understanding of Service Titan functionalities: (inventory, estimates, sell and convert, quotes follow-up).

Compensation will be discussed during in person interview.

ctric®, you don’t just work amongst fellow expert electricians. You learn from them, too. We’re big on collaboration, sharing expertise and making each other better. That, plus a competitive salary and the chance to work with a brand with over 23 yearsof excellence, makes working for an independently owned and operated Mr. Electric® franchise a great career move.

Mr. ElectricLLC is the franchisor of the Mr. Electric® franchised system. Each Mr. Electric® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Electric LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only.

Mr. ElectricLLC is NOT the employer seeking help. The only employer is the independent…