Director of Operations

Position Summary

We are looking for an individual with a passion for guest first service, and who can lead by example every day. In this role the Director of Operations for Krystal will oversee 7 - 10 restaurants where he/she will be responsible for driving sales and profits, as well as teaching, coaching and providing leadership to each restaurant to help them continue to achieve their goals.

The Director of Operations will ensure that restaurants adhere to all state and local laws. This role will help us enhance our focus on a guest-centric culture including consistently delivering excellent guest service and food quality. The Director of Operations will be responsible for executing the SPB Hospitality brand strategy.

Responsibilities will include but not be limited to the following:

• Run Profitable Restaurants. Create and implement regional operating plans/procedures to achieve company objectives in terms of sales, profits, cost of goods, labor, operating expenses, etc. Reinforce execution of key company policies and standards through informal restaurant visits to check a short list of items at beginning of each store visit. Identify and diagnose most important ongoing operational gaps in underperforming stores.
  
  Develop formal action plans to resolve gaps between performance and expectations. Empower and mentor GMs and AMs to execute actions plans, track progress and follow up.
• The Head Coach
  - The Job of the Leader is to make more Leaders. Help restaurant managers learn to solve problems and drive business results. Create and apply best hiring practices for managers and team members. Hire the best; then drive succession by creating a positive and productive work environment through constructive feedback, providing training, and developing managers and team members to their highest potential.
  
  As the Head Coach, Logan's believes in constant improvement, constant change and constant training.
• Be Operationally Excellent. Be accountable for having all restaurants in your region meet every standard of quality in a clean, safe environment. Identify and communicate operational plans to restaurant managers (equipment maintenance, product receipt and rotation, cash management procedures, etc.) in order to ensure smooth restaurant operations.
• The Brand Ambassador
  - The Leader of Guest Centric Culture. Develop restaurant management teams to ensure that all guests feel welcome, are listened to, and are given responsive, friendly and courteous service at all times. Solicit and follow through on guest feedback.
• Leadership in Market Strategies-Activities to generate guest traffic, sales and profitability. Coordinate with Marketing Manager to develop market business plans (e.g. targets, action steps, measurement) Drive the development and execution of tactics for Local Store Marketing (LSM) initiatives. Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.).Coordinate with Marketing Manager to identify and pursue  new  weekly sales growth opportunities through community involvement.

DRIVE FOR and EXECUTION OF RESULTS
- Acts with a sense of urgency and a  whatever-it-takes  attitude when addressing opportunities, assignments, and accomplishing goals. Can be counted on to exceed goals successfully. Steadfastly pushes self and others for bottom-line results. Takes a proactive approach to avoid potential issues and accomplishes goals with minimum supervision

COMMUNICATION
- Demonstrates Platinum Passion and a Guest First approach when writing, interacting, listening, or speaking with others. Communicates effectively, clearly, and concisely. Listens well and demonstrates a true appreciation for the information received and asks open-ended questions to ensure understanding. Seeks to improve communication channels that foster open dialogue among peers.

DEVELOPING PEOPLE
- Lives the Logan's Team Member value, staying fresh and developing others, creating an environment around growth and development. Provides and embraces behavior-specific feedback/suggestions to grow personally and/or help others succeed. Regularly reviews development progress, recognizes and reinforces developmental efforts and improvements, and provides constructive coaching.

GUEST/CUSTOMER FIRST MENTALITY-Thinks and Acts Guest First. Maintains positive working relationships, treating everyone with courtesy, honesty, and respect. Interacts with internal and external…